Pete Wishart
Main Page: Pete Wishart (Scottish National Party - Perth and Kinross-shire)Department Debates - View all Pete Wishart's debates with the Home Office
(10 years, 6 months ago)
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Mrs May
MPs take up issues in many areas of activity, and they are dealt with perhaps more expeditiously than they would be normally. That is an aspect of the issues that we deal with in our constituency surgeries and so forth. However, the hon. Gentleman is right: we must ensure that information and advice is provided and that when people complain and apply to the Passport Office and raise an issue about their passport, they are dealt with properly and quickly and get the proper information. That is why more staff have been brought in to answer general inquiries, which are often from people chasing the progress of their passport. The Passport Office is making every effort to ensure that people get the service they require, so that it is not necessary for people to go to their MPs or feel that that is the only way they can get that service.
Pete Wishart (Perth and North Perthshire) (SNP)
The Home Secretary will be more than aware that the Scottish summer school holidays come around a lot quicker than in England. This fiasco therefore has a more immediate impact on my constituents in Scotland, yet the Home Office has shed 150 processing staff in the Glasgow office, adding to the crisis. Will the Home Secretary acknowledge the particular difficulty in Scotland, and will she promise all those Scots who want to go on their summer holidays that they will get their passports?
Mrs May
As I have indicated, steps are being taken to address the demand we are seeing and increase the ability to process the applications. That is against the background of a real recognition that many people are applying to renew their passport or for new passports at this time because they want to go on holiday in the summer. We recognise that and are making every effort to address the issue.