Oral Answers to Questions

Debate between Penny Mordaunt and Corri Wilson

Monday 9th January 2017 Commons Chamber

[Corri Wilson]

23. I am afraid that many of my constituents have been refused home assessments for personal independence payments, and others have been unable to have their assessments recorded at home with the DWP. Given that it was recently reported that 61% of 90,000 claimants who appealed against a PIP decision at the tribunal period up to September 2016 won their case, will the Minister today commit to a root-and-branch review of the assessment process?

[Penny Mordaunt]

Although we are consulting on ESA, the Green Paper consultation affords us the ability to look at PIP assessments in the round and at a person’s whole journey. I have previously said that we are looking at what more we can do in recording assessments. If the hon. Lady knows of cases where people need home assessments and they are not getting them, I urge her to flag them up with me.

Oral Answers to Questions

Debate between Penny Mordaunt and Corri Wilson

Monday 17th October 2016 Commons Chamber

[Corri Wilson (Ayr, Carrick and Cumnock) (SNP)]

T7. Given the complaints about the conduct of assessors during the PIP assessment process, a failing in the absence of a recording and recordings made on mobile phones, tablets and computers not being accepted, what action is the Minister taking to ensure that recordings are taken as a matter of course and that claimants are not required to provide their own specialist equipment?

[Penny Mordaunt]

As I mentioned earlier, we have identified a number of things through the PIP continual improvement process. Some recurring trends have been down to straightforward things—for example, the failure of computer systems to integrate. However, we have the standards to which she has alluded. Where that is not happening, I would be grateful if hon. Members would let me know. We have a rigorous process to look at and to audit where these things are and where they are not taking place.