Oral Answers to Questions

Debate between Penny Mordaunt and Christina Rees

Monday 9th January 2017 Commons Chamber

[Penny Mordaunt]

I refer the hon. Lady to three things: the Secretary of State’s reform speech in which he announced that his focus was on the particular issue of sanctions for people with mental health conditions; obviously, the Prime Minister’s statement today; and the Green Paper, a major tenet of which is that we are consulting on the work capability assessment—a Labour policy that is not delivering. I am very pleased that enormous numbers of Labour MPs came to our drop-in on this and will be helping us with the consultation. This is an important issue, and we should get it right.

[Christina Rees (Neath) (Lab/Co-op)]

11. What recent assessment he has made of the (a) accuracy and (b) efficiency of contracted-out health assessments for employment and support allowance and personal independence payments.

[The Minister for Disabled People, Health and Work (Penny Mordaunt)]

Over 93.5% of assessments for personal independence payment and over 90% of work capability assessments for ESA are deemed of acceptable quality through independent audit. Those that are not deemed acceptable are returned to the provider to be reworked. The Department closely monitors all elements of providers’ performance and holds those providers to account through their contracts.

[Christina Rees]

Will the Minister consider introducing and funding the mandatory use of body-worn cameras by all contracted-out assessment providers, which will improve the accuracy and efficiency of the much-disputed health assessment reports and safeguard claimants and assessors, and which is proving to be very successful when used by emergency services across the UK?

[Penny Mordaunt]

There are detailed improvement plans for both PIP and ESA. Another thing that is being considered is how assessments are recorded. If the hon. Lady wants to write to me with any specific suggestions, I will be very happy to look at them.

Oral Answers to Questions

Debate between Penny Mordaunt and Christina Rees

Monday 17th October 2016 Commons Chamber

[Christina Rees (Neath) (Lab/Co-op)]

21. What steps his Department is taking to ensure that personal independence payment assessments are undertaken fairly.

[The Minister for Disabled People, Health and Work (Penny Mordaunt)]

Our policy is developed by utilising service user panels. Provision is strictly monitored and measured by independent audit, and the provider is held to account through the contract that we have with them.

--- Later in debate ---

[Penny Mordaunt]

I hope that the hon. Gentleman will write to me with further details of that case. Under PIP, more people are entitled to use the Motability scheme, but clearly we want to make sure that any decision taken on a PIP assessment is the right one. A key part of that, as we know from looking at cases that have been overturned on appeal, is getting the evidence submitted earlier in the process.

[Christina Rees]

Reports suggest that Capita rewards its assessors on the basis of how many assessments they complete every month, which leads to rushed assessments where applicants are not given enough time to describe how their condition affects them daily. What is the Minister doing to ensure that applicants are given enough time and that such a reward system is not operating?

[Penny Mordaunt]

I thank the hon. Lady for her question because it gets to the heart of what I have just described. If we do not have a good-quality assessment and good quality in all the evidence needed early in the process, we will end up causing distress to an individual who has to go to mandatory reconsideration or an appeal. We are doing work in the Department to address this, including giving a bit more flexibility for certain cases at that early stage, with the hope that the evidence we need will then be submitted at that stage. That is recent work, and we are rolling it out at the moment.