Oral Answers to Questions

Pauline Latham Excerpts

Thursday 20th October 2011 Commons Chamber

[Pauline Latham (Mid Derbyshire) (Con)]

9. If he will take steps to simplify energy tariffs for consumers.

[The Minister of State, Department of Energy and Climate Change (Charles Hendry)]

One of the main aims of the Ofgem retail market review is to reduce tariff complexity, making bills easier to compare. I welcome these proposals and look forward to Ofgem’s forthcoming consultation on its plans to simplify tariffs and boost competition.

[Pauline Latham]

In the light of the news that fewer customers are now switching supplier, despite the proven benefits of doing so, I welcome the Government’s new “check, switch, insulate to save” scheme, but how will the Minister ensure that consumers, particularly the elderly who do not necessarily have access to computers or computer skills, take up the savings available?

[Charles Hendry]

My hon. Friend raises an important issue. After yesterday’s debate, I think the whole House will be entirely aware of my own inability to switch because of the complexity of the regime online. We have required the energy companies to write to 4 million vulnerable customers this winter so that they understand that they could be on a lower tariff and what more might be available to them in terms of energy efficiency and they get what help is currently available.