Public Transport (Disabled Access)

Paul Maynard Excerpts

Wednesday 12th October 2011 Westminster Hall

[Paul Maynard (Blackpool North and Cleveleys) (Con)]

It is a pleasure to serve under your chairmanship, Mr Robertson. I congratulate the hon. Member for Wigan (Lisa Nandy) on a compelling and powerful speech, even if I did not quite agree with everything that she said—but such is life.

I do not wish to pre-empt my ten-minute rule Bill next Tuesday, which I recommend to everyone, but I have a few preliminary comments. All in the Chamber know how much the concessionary fares are valued by our constituents, even if we tend to argue about them at election time. One particular imbalance, however, needs to be addressed. Able-bodied pensioners who can use the buses get the concessionary fare, but disabled pensioners who cannot use the buses and have to rely on dial-a-ride services, demand-responsive services or other community transport must pay their own way. That seems to me to be a glaring imbalance, which no doubt runs contrary to the spirit of the legislation when introduced by the Labour party—none the less, an imbalance.

I understand that certain councils choose to provide free transport for the disabled, but not every council does. With the increasing budgetary pressures, I fear that fewer and fewer will. The imbalance seems not only unfair but contrary to the spirit of equality and of human dignity. However, I realise that a spending commitment would be involved, which is no doubt frowned upon. To many of the pensioners who contact me and say, “I don’t need the card; I am wealthy enough to pay myself,” I make the point that people can always pay their own way—no one is forcing them to have a card. Equally, however, my constituents in Blackpool do not deserve to be treated differently from my constituents in Wyre. Everyone should have the same right to free transport and free travel, and any hon. Member who wants to support my Bill, may add their name after the debate.

One of the great honours of being an MP is the opportunity to chair the all-party group on young disabled people. Its secretariat is wonderfully provided by the Muscular Dystrophy Campaign. I am not a great fan of the all-party group system as a whole because too many strike me as unnecessary vanity projects, or an excuse to visit obscure countries that I have never heard of. However, when I was approached, I said that I would be the chairman on one condition—that the group is meaningful. I wanted outcomes, processes and reports. I did not want to sit around just talking about the problems; I wanted to hear what we could do about them. That is certainly what I got.

Report No. 1 of the “Inclusion Now” series is called “End of the Line”. Leaving aside the fact that that was also the title of the Conservative party’s report on coastal towns when in opposition and that that is now in the Government’s bottom drawer, I welcome it because it explains what happens to many disabled people. They may want to get off at a station, but when they arrive no one is there to help them, and they may go to the end of the line, which is often many stations away, because no one will help them to get off.

The report was followed by a public hearing of the all-party group to which we invited numerous transport providers. At the start of the meeting, I said that I did not want negativity, and to hear just the bad. As the hon. Member for Wigan said, we have made strides, and if we tell train, bus and taxi companies only what they are doing wrong, they will not be encouraged to fix what is wrong.

Some dreadful cases came to light. Buses pulled away sharply with wheelchairs going everywhere, and passengers with imbalance issues were sent flying. The assisted passenger registration service limits people’s spontaneity because they must give 24 hours’ notice. If I had to give 24 hours’ notice of where I wanted to go, I am not sure that I could live my life as it is.

The hon. Lady referred to accessibility issues at stations. I know that many of the buildings are old—they have been around for a long time—but with better creativity and a bit of thought, I am sure that solutions could be found. Perhaps the most controversial issue was staff awareness and individual members of staff who did not meet the standards expected by their own company. That is a difficult issue. Many people think that such members of staff just need more training. I take a slightly more libertarian view, because we cannot control what occurs in people’s minds. I would love to make them all think as they should think, but that cannot happen. However, every disabled person who suffers should have the confidence to enter the complaints process knowing that they will be listened to, and knowing that they will not be dismissed.

We cannot have passengers being left on trains, and we cannot have staff members ignoring them at stations. We cannot have that attitude, but we must recognise that there is a problem because of the age of many of our trains, buses and so on. I often travel by train into Manchester from Preston on what is essentially a bus on wheels. I suspect that it is older than me. It is unrealistic to expect it to have all the knobs and flashing buttons that a modern train might have to enable passengers to draw attention to the fact that a disabled passenger may be trying to get off. Such technology might ease the problems for staff also.

I pay tribute to National Express, which does an excellent job in providing for disabled people. There are issues about the Government’s funding of coach services that might threaten some of the subsidies, but I had better not go there. However, I have asked National Express why it does not introduce a 50% reduction card. If it has so many disabled passengers, I am sure it will keep them if it introduces a card under its own steam.

The hon. Lady was critical of the abolition of the Disabled Persons Transport Advisory Committee, but I do not share that criticism. We are having a quango cull, with many worthy bodies disappearing, but Equality 2025, which is based at the Home Office, will absorb its responsibilities, and a wider equality framework may be more effective at achieving the goals that she wants.

I do not want negativity, so I shall mention a success from the Trailblazer campaign. Carrie-Ann Fleming, who lives in Kendal, often had to wait an hour at a bus stop for the right disabled-access bus to come along. She thought that that was not good enough, so she launched a campaign and fought really hard. For once, a local council listened to someone complaining about something. That rarely happens, but it did in this case, and the council will alter the timetables to ensure that she can get on a bus without having to wait an hour.

I will close with a plea for human dignity. Some 47% of disabled people experience some form of abuse on public transport, according to Alice Maynard of Scope. She is no relation; I do not know which of us is more relieved about that. Even I have experienced abuse. I take a bus to the station every morning on my way here. At 7 am, I am often a bit groggy and a bit woolly-headed, and I do not always keep my balance when the driver puts his foot down and roars off from the bus stop. I may go flying, and on one occasion I crashed into a business lady who was not very happy about that. I apologised, and explained that my balance is by no means perfect, and that I struggle on buses. She said that I should not be on a bus if I cannot stand up straight. I just said, “I beg your pardon?” I could not believe it, because I have as much right as she does to be on the bus. It is not called able-body transport; it is called public transport. That means that we should all be able to use it, not just the able-bodied.