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Written Question
Avanti West Coast: Compensation
Wednesday 22nd January 2025

Asked by: Paul Foster (Labour - South Ribble)

Question to the Department for Transport:

To ask the Secretary of State for Transport, how much compensation was paid under the delay repay scheme for journeys on Avanti West Coast in 2024; and how much and what proportion of this compensation was paid from the public purse.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

Annual Delay Repay compensation figures are published by Financial Year for train operating companies on the Government website at the following link:

https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation

Further compensation figures will be available later in the year.

Avanti West Coast also publishes periodic Delay Repay compensation paid out to passengers on its website at the following link:

https://www.avantiwestcoast.co.uk/help-and-support/delay-repay#:~:text=You%20can%20claim%20Delay%20Repay%20if%20your%20journey,calculated%20against%20the%20scheduled%20timetable%20on%20the%20day.

Under the terms of the National Rail Contract, the Department ordinarily funds all Delay Repay spend.