Paul Bristow
Main Page: Paul Bristow (Conservative - Peterborough)Department Debates - View all Paul Bristow's debates with the Department of Health and Social Care
(1 year ago)
Commons ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Will Quince
The hon. Gentleman is right to raise this issue. Better communication with patients was one of the five principles at the heart of our elective recovery plan, which was published in February. We recommend that all providers use appointment reminders, often through text messages. As he suggests, in some cases that has been shown to reduce “did not attends” by up to 80%. Providers have told us that they see better results when communication is two-way, for example, where patients can reply to cancel their own appointments. Alongside that, we also launched the My Planned Care website, so that patients can access information ahead of their planned appointment, and of course we are doing a lot more with the NHS app. This is just one of the ways in which we are putting patients in control of their own care.
Paul Bristow (Peterborough) (Con)
I am the father to two beautiful daughters, Becky and Eris, one of whom was conceived through in vitro fertilisation. Being a father is one of the best things that has ever happened to me, and I was very proud to see IVF services reinstated in Peterborough and Cambridgeshire, following a campaign that I supported and helped to lead. What plans does the Minister have to ensure that IVF services and appointments are routinely offered across the NHS, in line with National Institute for Health and Care Excellence guidance?
Will Quince
I, too, have two daughters, so I recognise much of what my hon. Friend said—