Patrick Grady
Main Page: Patrick Grady (Scottish National Party - Glasgow North)Department Debates - View all Patrick Grady's debates with the Home Office
HM Passport Office Backlogs
Patrick Grady Excerpts(2 years ago)
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Patrick Grady (Glasgow North) (SNP)
Like all Members who have spoken, I have had several constituents experience delays. One pinch point seems to be the private contractor responsible for delivering passports. Even once a passport has been processed, they seem to go on little holidays of their own all around the UK until they eventually arrive—or not—on the constituent’s doorstep. Can the Minister speak to that private contractor and perhaps look at options for people to collect their passports from a depot, rather than having to stay in all day in the hope that the passport might arrive?
Kevin Foster
There has been some significant engagement on performance and improvement with FedEx, the parent company of TNT, which does most of our delivery. Given the surge in demand, we have brought online DHL, which we use for our international deliveries, to increase the delivery capacity. Supporting documents are now also being returned via Royal Mail, because with the surge in demand, we have also had to surge our ability to deliver. Certainly there are issues there, although from our big bulk production sites it would actually take more time to fish passports out of a large pile than it would to allow them to be delivered to people directly, and there are obviously some security issues with ensuring that we give a passport to the person entitled to it.