Post Office Horizon Scandal

Debate between Patricia Gibson and Kevin Hollinrake

Wednesday 10th January 2024 Commons Chamber

[Kevin Hollinrake]

I am very keen to make sure it is a UK-wide scheme, both in terms of compensation and people’s access to it. We have already had conversations with the Scottish Administration—I think they happened yesterday evening—so that they fully understand our intentions. Clearly, these matters are devolved in Scotland, so there are different routes to make sure that there is one scheme across the UK. I am keen to continue those conversations and make it as easy as possible for postmasters to overturn convictions or access compensation.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

We all welcome the fact that, at long last, postmasters can finally expect full justice and restitution for the devastation that they and their families have suffered. However, does the Minister share my concern that, notwithstanding restitution and justice for postmasters, the Post Office, once a most trusted brand and institution, has been forever and irreparably tarnished by those who presided over this scandal having prosecuted and persecuted so many decent people who were serving their communities?

[Kevin Hollinrake]

I do not quite agree with that. Clearly, it has not been the Post Office’s finest hour by a long chalk, but the Post Office brand itself is revered around the country. The reputation of Post Office Ltd—the central organisation—has been tarnished, and we are keen to move on and help the Post Office to rebuild that relationship. It has, for example, recruited 100 area managers to try to improve its relationship with sub-postmasters, which I think is helping. But there is work to do to improve the relationship between the centre and the network. As a constituency MP, my experience is that my constituents very much appreciate, value and revere the post offices in their community.

Horizon: Compensation and Convictions

Debate between Patricia Gibson and Kevin Hollinrake

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

My hon. Friend makes a very important point. I engage with the NFSP, Calum Greenhow and others. I think there is a better relationship now between the network and the NFSP, but it is important that it is a representative relationship. Nevertheless, my hon. Friend raises a very important point. There is nowhere that the statutory inquiry cannot look to identify responsibility. He points it in a certain direction that I am sure it will be aware of, but it may well listen to his comments on the Floor of the House today and look at it as a consequence.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

Only last year, when the sheer scale of the scandal had already been uncovered, the CEO and senior Post Office leaders were awarded tens of thousands of pounds in bonuses for their work on the inquiry into Post Office failings. Meanwhile, some of the victims of the scandal have died while waiting for compensation. This has outraged my constituents, constituting as it does incompetence and insensitivity on stilts. The Minister has today committed to ensuring and expediting justice for the victims of this scandal, and that is widely welcomed, but what steps is he prepared to take to ensure the recovery, in full, of all bonuses paid to Post Office leaders?

[Kevin Hollinrake]

Certainly in terms of what the hon. Lady regards as the sub-metric—the work of the Post Office contributing towards the inquiry—we accept that should never have been the case. All the people who received bonuses at senior leadership level have voluntarily returned the bonuses that were attached to that sub-metric.

I share the hon. Lady’s concern about the number of people who have passed away while waiting for compensation. That is a tragedy in itself. We are keen to deliver compensation as quickly as possible and make sure that the families of those individuals who have passed away get access to compensation as quickly as possible.

Rural Postal Services: Sustainability

Debate between Patricia Gibson and Kevin Hollinrake

Wednesday 25th October 2023 Westminster Hall

[Patricia Gibson]

Does the Minister think there is a case for giving greater UK Government support to rural post offices, which, by definition, cannot compete on footfall because they serve smaller populations, so that our island and rural communities can keep hold of our post offices, even during these difficult times?

[Kevin Hollinrake]

As I said earlier, I am bound to stand up for rural areas, just like the hon. Lady and others in this debate, but there is a limit to taxpayers’ money, and we are talking about £2.5 billion over 10 years and significant funding requirements now, in terms of the needs of both the network and the compensation schemes, which I will refer to in a second. We do not have a bottomless pit of money. However, there are other measures we can take, which I will mention, to make the Post Office sustainable and make individual branches profitable, which is the key to this conversation.

Returning to specific branches, I am glad that the hon. Member for Caithness, Sutherland and Easter Ross referenced the Balintore post office, which reopened at the Seaboard Memorial Hall last year, thanks to the efforts of the post office and the hall’s committee, and indeed Maureen, the postmaster. However, we are in no way trying to pretend that the rural network is not facing challenges—not at all. As I have said before, the Post Office works with communities to ensure that services are maintained, and the Government’s access criteria ensure that however the network changes, services remain within local reach of all citizens.

My hon. Friend the Member for Havant (Alan Mak) rightly references post boxes, which are another key part of this matter. Royal Mail is there to ensure that there is a post box within half a mile of the premises of at least 98% of users of postal services. If that is not the case, I am very happy to engage with my hon. Friend to get answers for him and change in his local area.

My hon. Friend the Member for Penrith and The Border (Dr Hudson) challenges the Government on what more we can do to ensure the sustainability of post offices. It is important we take into account that many of the challenges facing post offices are because of the changes in consumer habits—just like the rest of the high street, which is seeing those changes too. That is also related to Government services such as driving licences, passports and other similar services, mentioned by the hon. Member for Motherwell and Wishaw (Marion Fellows), who does a fantastic job as chair of the all-party parliamentary group on post offices. Many consumers now want to access such services online, which can be done very efficiently. I do not think it is for us to dictate to those citizens how they access those kinds of services if they can do so more quickly and efficiently online. That would be the wrong thing to do.