All 2 Debates between Patricia Gibson and David Nuttall

Mon 26th Oct 2015
Nuisance Calls
Commons Chamber
(Adjournment Debate)

Private Members’ Bills

Debate between Patricia Gibson and David Nuttall
Wednesday 13th April 2016

(8 years, 9 months ago)

Westminster Hall
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Patricia Gibson Portrait Patricia Gibson (North Ayrshire and Arran) (SNP)
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I add my congratulations to the hon. Member for Manchester, Withington (Jeff Smith) on initiating this important debate. It has been said by many hon. Members that private Members’ Bills perpetrate a deception on the public. We need to think hard about how to address that, because we know that people are becoming increasingly disengaged from politics and this system does nothing to remedy that; in fact, it simply adds to it. There is no silver bullet to restore trust, faith and engagement with this place, but we could do something about this issue to help to address that problem. Addressing the outmoded, outdated, convoluted and obfuscatory way in which private Members’ Bills are dealt with in this place could restore a little bit of faith in the Westminster parliamentary system.

Like my colleagues, I cannot help but look at this system through the prism of the Scottish Parliament. We look at it as new MPs, admittedly, but with utter bewilderment because it makes no sense, and perhaps—I throw this out just as a suggestion—that partly explains why the people of Scotland feel much greater affinity with, and ownership of, the Scottish Parliament than they do with this place. Like the rest of the UK, the people of Scotland are very detached and disengaged from what happens in this place. There is much that this system can learn from the Scottish Parliament if it is serious about addressing the disengagement that constituents feel.

We have talked a lot today about the NHS reinstatement Bill—the National Health Service Bill. Like my colleagues and, I suspect, the hundreds of thousands of people across the UK who are concerned about that Bill and the wider issue, I watched what happened in the debate. There is no point in blaming it on procedure and saying, “That is how it works.” We looked at the response to the debate and what we saw was what very much appeared to be contempt and disregard for the very important issue that that private Member’s Bill was trying to address. What that tells those of us who were frustrated on that day and what it tells the public is that there is little or no opportunity for MPs or groups of MPs to introduce a meaningful debate on something that does not have the support of the Government, so I ask: where is the balance between the Parliament and the Executive? We watched the debate that day on the NHS reinstatement Bill with utter despair, because we know that all it takes is three or four MPs to filibuster, chunter, ramble and obfuscate in order to throw the entire issue that the private Member’s Bill is trying to tackle into chaos—into the long grass.

David Nuttall Portrait Mr Nuttall
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Will the hon. Lady not accept that if any Member in the Chamber attempts to behave in the way that she has just described, the Member would be immediately brought to order by the Chair and told to get back to the topic under debate?

Patricia Gibson Portrait Patricia Gibson
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I sincerely wish that the hon. Gentleman were correct. When I watched what happened that day—admittedly, as a new MP with fresh eyes and all the rest of it—I said to myself and a couple of my colleagues, “If this is the mother of Parliaments, God help the others.” The hon. Gentleman was present in the Chamber that day and I know that he knows that there was a clear attempt to talk out the NHS reinstatement Bill. That is evidenced by the fact that 17 minutes were allocated to the debate of that Bill, and 17 minutes is not even a proper debate.

Nuisance Calls

Debate between Patricia Gibson and David Nuttall
Monday 26th October 2015

(9 years, 2 months ago)

Commons Chamber
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Patricia Gibson Portrait Patricia Gibson
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Let me make some progress and then I will give way. In addition, there is often a lack of clarity about the sheer range of other parties that people may have “agreed” to share their data with. As a result, those who register with the TPS may still be subject to a barrage of nuisance calls. Perhaps most worryingly, the evidence from StepChange Debt Charity is truly chilling: one in three of its service users—people who are in severe financial difficulty—has received an unsolicited marketing call offering a payday loan. It is absolutely shocking that unsolicited marketing calls for high-risk credit are encouraging financially vulnerable households to spiral deeper into problem debt. Before seeking advice, 15% of people said that they went on to take out further loans, borrowing an average of £980. That is not all. People who have already taken out a payday loan are significantly more likely to be targeted by nuisance calls or texts for payday loans. According to a report by the Children’s Society, 42% of people with a payday loan are contacted at least once a day, compared with only 11% of those who do not have a payday loan.

Chillingly, more than 1 million British adults say that they have been tempted to take out high-interest credit such as a payday loan as a direct result of an unsolicited marketing call or text. I urge the Minister to use his influence to persuade the Financial Conduct Authority to bring forward stronger rules to tackle the unsolicited marketing of high-risk credit products, such as payday loans. More must be done.

Following the Government’s action plan and the subsequent Which?-led taskforce, which reported in December 2014, a series of recommendations for Government regulators and businesses focused on finding solutions that work within the existing legislative structure. That includes director level responsibility and also requiring businesses to show their numbers when they call. Ofcom wants all communication providers to stop charging for caller line identification display. Only BT and Virgin now do so, but it is hoped that all providers will make such a move following the forthcoming EU framework review.

Businesses need to make public commitments to tackling nuisance calls. It is also important that consumers have much greater control over their personal data. Indeed, it is essential that, if and when consumers give their consent to be contacted by companies, it is clear to the consumers that he or she is doing so and, further, that it is easy for the consumer to revoke that consent should they wish to.

David Nuttall Portrait Mr David Nuttall (Bury North) (Con)
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The hon. Lady is making a compelling speech on this subject. Does she agree that it would be very helpful if every time someone made such a call as this, they were required to say exactly how they had come by that information and on what basis they were relying on the consent of the person whom they were ringing?

Patricia Gibson Portrait Patricia Gibson
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The hon. Gentleman makes an excellent point, and the Minister would do well to pay much attention to it.

Consumers are often targeted by nuisance calls, because, at some point, they ticked the box, or more commonly failed to tick the box. I am talking about a teeny, tiny box at the bottom of a page of tiny writing, which the consumer often does not even see. This gives consent to companies to contact them by telephone and pass on their personal details to third parties.

Let us not forget scam calls, the goal of which is to defraud consumers. Indeed, work done by some local authorities suggests that as many as 15% of nuisance calls to vulnerable customers are, in fact, scam calls. It is yet another sign that the consumer has very little control over their personal data. Who knows where the data can land as they pass through hands that are not always scrupulous?