Owen Thompson
Main Page: Owen Thompson (Scottish National Party - Midlothian)Department Debates - View all Owen Thompson's debates with the Home Office
HM Passport Office Backlogs
Owen Thompson Excerpts(2 years, 7 months ago)
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Kevin Foster
The hon. Gentleman speaks powerfully and well on this point. I am happy to engage with our colleagues in Government. As long as the passport is valid, it can be used to come back into the UK. This is not a matter of our own rules; as he says, it is about the Schengen rules. However, I am happy to engage with my FCDO colleagues.
Owen Thompson (Midlothian) (SNP)
My constituent Bernadette submitted her application for a passport on 24 January. She chased it up multiple times and spoke to more than 10 different agents who tended to give different information. Some could not find her application; some said that it was closed. She was eventually transferred to the complaints department, who, after leaving her on hold for two hours, told her that her application had indeed been closed and to try again. She reapplied months ago and has heard nothing since. My office has engaged with this. We wrote to the Home Office on 6 April, some 21 days ago, and still have not even had an acknowledgement. What might the Minister say to Bernadette, and to Hannah, Shereen, Lee, Lisa, Stuart and Elizabeth, all of whom have engaged with us and recounted the various issues that they have had with the passport office in recent months?
Kevin Foster
It does sound as though something has gone rather wrong there, given that, as I said, back in mid-January the demand was not as high as it became in mid-March. We saw a very strong surge at the end of February and into March, and the output surged as well. As I said, 90% of applications submitted in that time were dealt with in six weeks. Clearly something has gone wrong and I am happy to look at the circumstances after the UQ.