Oral Answers to Questions
Debate between Norman Lamb and Stephen Mosley(10 years, 1 month ago)
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Norman Lamb
I thank the hon. Lady for that question. We have drawn up a statement of principles, we have been discussing them with the devolved Administrations and we hope very much that we will be able to achieve an agreed statement of principles in November. I cannot guarantee it, but that is absolutely our objective.
Stephen Mosley (City of Chester) (Con)
T7. Healthwatch England recently released a report, “Suffering in silence”, that found that almost two thirds of people felt that their complaint about the NHS was not taken seriously and half ended up not receiving an apology or even hearing the word “sorry”. What action is my hon. Friend taking to ensure that complaints are taken seriously in the NHS?
NHS Commissioning Board
Debate between Norman Lamb and Stephen Mosley(11 years, 8 months ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Norman Lamb
The amended regulations will be published within days. I entirely agree with the hon. Gentleman that it is important for clinical commissioning groups to have absolute clarity, so that they can prepare for the date in April when they take responsibility.
Stephen Mosley (City of Chester) (Con)
What my constituents want is first-class health care, free at the point of delivery. Will the Minister confirm that the Government want that too?
Norman Lamb
I absolutely confirm that the patient’s interest must always trump everything else. Sometimes it is right to challenge existing services which are not providing a good enough service for patients, and we must encourage clinical commissioning groups to do that. Whether poor care is in the public or the private sector, it should always be condemned, and we should always put the interests of the patient first.