Oral Answers to Questions
Debate between Norman Baker and Guy Opperman(11 years, 5 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Norman Baker
We are always happy to engage with local authorities and to give them advice in so far as they request it. Obviously, when local authorities request factual information from the Department, we will be happy to supply it.
Guy Opperman (Hexham) (Con)
The quality of bus travel between Newcastle, Hexham and Carlisle has suffered terribly due to the mismanagement of Arriva. Specifically, many of my constituents encounter great problems with the service being perpetually late or even buses running out of fuel. Will the Minister reassure my constituents that the next time he meets Arriva, he will urge it to improve the quality of this service?
Norman Baker
I am always keen to improve the quality of bus services for passengers. The satisfaction level of bus travel as measured by the independent Passenger Focus is 84%, and in Tyne and Wear, for example, it is 87%. If the hon. Gentleman is concerned about particular issues in his local area, I would be happy to pursue them with him and the relevant bus company.