South West Trains

Norman Baker Excerpts

Tuesday 19th March 2013 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Norman Baker)]

I congratulate my hon. Friend the Member for Esher and Walton (Mr Raab) on his contribution, and I will do my best to answer the points he raised.

As hon. Members know, the South West Trains franchise is primarily based on services operating into and out of the nation’s busiest terminal station, London Waterloo, to a wide range of destinations. It includes the provision of one of Europe’s most intensive suburban and commuter networks, servicing more than 200 stations with more than 1,700 trains a day. The route network, which is managed by Network Rail, extends to 643 miles, with 1,375 sets of points and more than 4,000 signals. The network is therefore complicated.

One issue with the railways is that of success. We have seen a fantastic growth in passenger numbers over the past 15 years; across the country, numbers have just about doubled. They are where they were in 1929, on a network that is about the half the size that it was then. That is a huge operating challenge for Network Rail and the train companies, and it means that there is sometimes no longer the space to pick up on problems when they occur. Every train that is late has a knock-on effect on every other train all the way behind it.

I now turn to the operational performance of the South West Trains franchise, as my hon. Friend raised that matter. According to the public performance measure, which is used to record arrival within five minutes of the scheduled time, its current performance is 91.4%. That is a moving annual average. My hon. Friend may be interested to know that, for the latest period, 67% or thereabouts of arrivals were within one minute of the scheduled arrival time.

The company maintains its position as the most punctual railway south of the Thames. It is important to make that point, as it might be of some comfort to my hon. Friend, given his concerns. Its operational performance is better than that of Southeastern, which had a performance figure of 91.2%, while the five-minute performance figure for Southern was 88.3%, and it was 88.7% for First Capital Connect. The company’s joint performance improvement plan target of 92.7% of trains over the course of the year arriving at their destination within five minutes of the published arrival time will unfortunately be missed by around 1%, but that is still a better performance than other train companies in the south-east. However, that is not to say that we are complacent about performance in any way.

My hon. Friend asked what levers we had. In my capacity as Minister for rail performance, I regularly meet train companies and Network Rail not only to go through performance generally across the network, but to pick up individual problems. For example, I had a meeting this morning with East Coast Trains about problems on the line north of King’s Cross. Such meetings take place regularly.

There are, of course, safeguards in the franchise regime. My hon. Friend may have seen that, in the case of London Midland, we exercised our right to invoke penalties—or at least to secure passenger benefits that London Midland had to pay for—as a consequence of its poor performance on the network, which was below acceptable standards.

As and when train companies fall below the specified standard, we will invoke measures to ensure that passengers effectively get some compensation for that poor performance. Ultimately, of course, a franchise can be removed from a train company, although the performance has to be really bad for that nuclear option to be exercised.

The autumn 2012 national passenger survey by Passenger Focus showed that 85% of passengers were satisfied overall with South West Trains, which was a higher figure than that for any other train company south of the River Thames. Another survey was undertaken—I think by Which?—but it was not statistically valid. The Passenger Focus survey is independent and properly validated, so it is the one to which we should pay attention.

My hon. Friend is right to say that we need to do more to drive up performance, which is one of the reasons why we are pursuing the concept of alliancing, which has been piloted in the South West Trains area.

[Mr Raab]

There is a discrepancy between the passenger surveys that are being quoted, because the autumn 2012 Passenger Focus survey rated South West Trains as the joint worst for providing value for money—I think that is the most recent survey—with a satisfaction rating of 37%, which suggests a slightly worse picture than the Minister indicates. If customers are giving such a poor indictment of the state of the service, despite the punctuality statistics that the Minister has kindly cited, is he suggesting that those customers have got it wrong? Is he suggesting that they are not appreciative enough of the service? I travel on the line every day, and I suspect that those people are right. I suspect that I am among the more than 60% who do not think that we get decent value for money.

[Norman Baker]

As I understand it, the figure my hon. Friend cites is about value for money. I was talking about overall passenger satisfaction with the network, which takes account of a wide range of factors, including, for example, the information given on station platforms and the cleanliness of trains. A wide range of factors make up Passenger Focus’s overall figure. I will drop him a line to clarify exactly what the various surveys say so that he is familiar with them and able to report back to his constituents with full knowledge of the nuances of the various surveys.

Alliancing was piloted in the South West Trains area, and it was recommended by the rail Command Paper as a key mechanism for aligning incentives in the rail industry and driving out costs. Alliancing was supported by Sir Roy McNulty’s report on rail value for money and by Richard Brown’s review of rail franchising.

With support from the Secretary of State, South West Trains and Network Rail commenced operation of the deep alliance, a commercial arrangement between South West Trains and Network Rail, on 29 April 2012. I make it clear that we as a Government—and therefore the taxpayer—take no downside risk in the alliance, but above a threshold, we receive funds from profits earned through efficiencies.

The alliance has established a day-to-day management relationship between the two core organisations that represents an unprecedented level of co-operation between track and train to improve performance and efficiency on the route. The alliance’s scope includes the operation and maintenance activities of the Network Rail Wessex route and all South West Trains activities other than IT. The alliance does not extend to Network Rail’s capital enhancement or renewals schemes, although incorporating those activities and realising efficiencies from them remains a long-term aim. Initial financial baselines of costs and revenues for both parties have been agreed by the alliance. By reference to those baselines, the parties share the risk and reward for the financial performance of the alliance through a pain-gain sharing arrangement. If the gain is sufficient, the Government also benefit on behalf of the taxpayer.

My hon. Friend mentioned fares, and we are all acutely conscious of the need to try to bring to an end the era of above-inflation rail fare increases, as the Government has clearly set out. We inherited a situation in which the previous Labour Government had driven up rail fares by above inflation under a process that started, I think, in 2003-04. The difference between the previous Government and this Government is that we are investing heavily in the network to try to provide extra capacity to address some of the issues that he rightly raises on behalf of his constituents, whereas fare increases in previous years were simply a measure to provide extra funds to the Treasury for other uncertain purposes. We now have the biggest rail investment programme since Victorian times, and the South West Trains area, like all others, will benefit.

The present fare arrangements, which we seek to bring to an end as the Network Rail efficiency savings kick in, allow regulated fares to rise by 1% above the retail prices index each year. Importantly, the formula is exactly the same as that applied nearly all the way through the previous Labour Government. The formula is applied equally across England, so there is no difference between what we do for the South West Trains franchise and what we do for Northern Rail or TransPennine Express. They all use RPI plus 1, unless there are exceptional circumstances, such as under the previous Government when the Southeastern franchise used RPI plus 3 for a while to pay for the Javelin high-speed train. The subsidies for First ScotRail and Arriva Trains Wales are not a matter for us, as they are entirely determined by, respectively, the Scottish Government and the Welsh Assembly. What they do with their trains and their money is up to them.

Through the franchising process, we also try to ensure that we get the best value for taxpayers’ money, because the more money we get in, the more we are able to invest in addressing the capacity and crowding problems to which my hon. Friend rightly referred. There is a competitive tendering process for each franchise, and I am sure that he accepts that it is in our interest to get the best possible price for each franchise. If that means that we are securing money through a premium from the franchise holder, that is a good outcome for the taxpayer. There are clearly some areas of the country in which the train service will not turn a profit, meaning that a premium is not possible. Under this Government, we have seen a general trend towards ensuring a better balance between the fare payer and the taxpayer. Driving out inefficiencies leads to the opportunity to try to correct some of the imbalances that exist across the network.

[Mr Raab]

The Minister is most generous with his time. The point I made in my speech was that the subsidy from South West Trains users is 4p per passenger kilometre—that is what fare payers pay back to the Government, presumably for wider investment in rail infrastructure. If we look not just at Scotland and Wales, but at Northern Rail, London Midland and Southeastern, they receive a subsidy from central Government. Will the Minister explain how that is determined? On what possible basis can those discrepancies be justified?

[Norman Baker]

Obviously, nearly all the franchises were let under the previous Government so, in a sense, we inherited the arrangements that apply to the various franchises across the country, and they cannot be unpicked during the period of a franchise. However, we can try to influence future franchises, and the Secretary of State will make a statement to the House in the near future about how we are taking forward the franchising regime.

Inevitably, some lines are profitable and some lines are not, and that is simply down to market forces. A concentrated commuter network or a highly attractive route—say, from London to Manchester—is more likely to be profitable than a route that serves a large number of small stations, such as between Inverness and Wick and Thurso. It is difficult to envisage how that could ever make a profit, because it is a long, straggly line that few people use. Market forces therefore inevitably apply, but our job is to try to ensure that we secure the maximum return from the private sector to enable us to reinvest in the network for the future.

My hon. Friend mentioned Brian Souter’s salary but, on the other hand, his company is now paying a premium to the taxpayer. In a sense, the private sector system seems to be working. Brian Souter has invested heavily. He is taking the rewards for himself, which he is entitled to do, but he is also paying a premium to the taxpayer that enables us to reinvest. The system seems to be working, and we want to get more train companies paying money to the Government. If we can do that, because efficiencies have been driven in and inefficiencies have been driven out, it is all to the good.

I am afraid that I have not been able to say anything about investment, but there are large investment plans for the South West Trains area. I will happily drop my hon. Friend a line to set out what they are, but they include longer platforms and trains, and in due course steps to improve the situation at Waterloo.

[Mr Philip Hollobone (in the Chair)]

We have arrived at our destination and I am afraid that our journey terminates here.