Universal Credit: Delayed Roll-Out Debate
Full Debate: Read Full DebateDepartment: Department for Work and Pensions
Nigel Mills
Main Page: Nigel Mills (Conservative - Amber Valley)Department Debates - View all Nigel Mills's debates with the Department for Work and Pensions
Universal Credit: Delayed Roll-Out
Nigel Mills Excerpts(4 years, 9 months ago)
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Will Quince
I am a little confused, because my understanding is that those performance stats are indeed available. The Department has a very good record on payments and payment timeliness. Can we improve? Of course we can, and I meet with officials on at least a weekly basis to discuss that. In many cases, it is down not just to the Department but to how the claimant provides information. We are putting in additional resource, where appropriate, to help people to help themselves to get us that important information that we need to process the claims.
Nigel Mills (Amber Valley) (Con)
Will the Minister confirm that one solution to this would be to get more uptake for the excellent help to claim service through Citizens Advice? Will he confirm that service will be extended so that it is there for the whole period through to the end of the roll-out?
Will Quince
I thank my hon. Friend for that question and for his work on the Select Committee. He is right: help to claim, commissioned via the Department and run by Citizens Advice and Citizens Advice Scotland, is working really well. We are now in detailed discussions in relation to a second year, but I want to go further and in April we will launch a £10 million transitional fund for UC, in particular to support disadvantaged and vulnerable groups. It will also help Members, because organisations in their constituencies will be able to bid for that funding.