HMRC Self-Assessment Helpline

Debate between Nigel Huddleston and Caroline Nokes

Wednesday 20th March 2024 Commons Chamber

[Nigel Huddleston]

Very simply, we have one of the lowest tax gaps reported in the world, at about 4.8%, precisely because of the clarity of the tax system and the efficiency of HMRC in gaining the tax that is owed. Of course there are customer service challenges, and I am having conversations with HMRC about that. HMRC is also held to account in the Chamber, the Treasury Select Committee and elsewhere, as appropriate. It is important that we recognise that HMRC received 38 million telephone calls and 16 million pieces of correspondence in 2022-23. If it were a private sector business, we can see how it would make sense strategically to move, where appropriate, as much of that activity as possible online, where it can be dealt with more appropriately and often more quickly.

[Caroline Nokes (Romsey and Southampton North) (Con)]

The Women and Equalities Committee, which is currently carrying out an inquiry on the rights of older people, this week met Independent Age and a range of stakeholders in Andover. They made the point that older people need to be able to access all services on the telephone, as people who are disabled or have a visual impairment find online services difficult. To be able to communicate effectively, people who are hard of hearing need websites with a British Sign Language overlay. Independent Age and the stakeholders I met were horrified at yesterday’s announcement on the closure of the helpline.

What consultation has there been with my hon. Friend the Member for Mid Sussex (Mims Davies), in her expanded role as Minister for Disabled People, on the potential impact of these changes? When Members of Parliament deal with HMRC on constituency casework, it now tries to push us into using the telephone rather than email. Can the Financial Secretary assure me that vulnerable people will still be able to use telephone services? Will he comment on the contradiction between how Members of Parliament and the public are dealt with by HMRC?

[Nigel Huddleston]

I assure my right hon. Friend that we are having live conversations with HMRC about how it communicates with Members of Parliament on behalf of our constituents. Some Members tell me that they would prefer a telephone call, whereas others would prefer email. It is important that we have both. I am more than happy to communicate views and opinions from across the Chamber on that point. I am well aware that one of the biggest areas of concern about yesterday’s announcement, and one of the reasons why the feedback has been so loud, is that vulnerable people, including those with disabilities, might not be helped. It was never the intention or the plan that such people would be unable to access online, webchat or other channels.

Oral Answers to Questions

Debate between Nigel Huddleston and Caroline Nokes

Thursday 7th July 2022 Commons Chamber

[Nigel Huddleston]

Again, this is a topic that has consumed the attention of the whole House. The gambling review was looked at separately from the specific issue of loot boxes, where we recognise there are also issues and concerns, and we have been conducting a review. I reassure the hon. Gentleman that protecting children, both on loot boxes and in the gambling review, is front and centre of our thoughts.

[Caroline Nokes (Romsey and Southampton North) (Con)]

It is not just children who can be impacted by loot boxes and other gambling mechanics; it is also people with other vulnerabilities. It is critical that the Government take effective steps to close loopholes, and do not just bake in the problem for ever more creative tech companies to exploit.

[Nigel Huddleston]

My right hon. Friend makes an important point about ensuring that the review we conduct and the conclusions that come out of it are comprehensive, but it is important, as technology evolves and changes, and becomes ever more sophisticated—as it does, particularly in the online gambling and gaming space—that we keep a close eye on developments, and we will be doing that going forward.

Overseas Students: English Language Tests

Debate between Nigel Huddleston and Caroline Nokes

Tuesday 30th April 2019 Commons Chamber

[Caroline Nokes]

The hon. Gentleman will of course be aware of the expert report by Professor Peter French that concluded that false matches were likely to be very small—in the region of 1%—and more likely to give people the benefit of the doubt than to falsely flag people as having cheated. The courts have always said, even when finding against the Home Office on individual facts of a case, that the evidence was sufficient to make accusations of fraud. Of course he will recall from our exchanges during the passage through Committee of the Immigration Bill that this company was suspended from the immigration rules in July of that year and that the Home Office did take legal action against ETS in a case that was settled last year.

[Nigel Huddleston (Mid Worcestershire) (Con)]

The National Audit Office said that up to 50,000 apparent students came to the UK to work, not study, under the Labour Government back in 2009-10, so obviously action needed to be taken to stamp out abuse. I appreciate the Minister’s tone in being willing to listen to the current concerns. Can she assure me that the UK will continue to be open to genuine international students and that we will not put a cap on the numbers who can come here? [Interruption.]

[Caroline Nokes]

As my right hon. Friend the Home Secretary just said from a sedentary position, “More open”. Those words are included in the immigration White Paper that was published in December last year. We indicated that there would be no cap on international students and that we wished to make the post-study work regime more generous. However, it is important to reflect that this was about systematic fraud being perpetrated. We took action to stop it then. We must continue to be robust in making sure that we have high standards and requirements for English language testing—that is very important. I absolutely agree that we must celebrate the success of our universities and continue to work hard to attract international students.