(3 weeks, 6 days ago)
Commons ChamberYes; they should be being prioritised. I can assure my hon. Friend that I will continue with the surge resourcing until I am satisfied that the contractual standard can be met—it the moment, I am not.
Torcuil Crichton (Na h-Eileanan an Iar) (Lab)
My constituent Carol Campbell is a marine coastguard team leader in Stornoway. Civil servants like her do not just serve the public—they save the public. The June deadline has come and gone, and all she sees is a shambles. I know Carol; she has given a lifetime of service. She tells me, “At 63, I am loath to continue working through another Hebridean winter doing 12-hour dayshifts and nightshifts, but currently I don’t feel I have any alternative.” What steps is the Minister taking to ensure that Capita and its chief executive are held to account for failing these lifesavers?
I am grateful to Carol for her service. She can be assured that I will robustly continue to hold Capita to account. I do not know whether, in her particular circumstances, a hardship loan would have been appropriate, but if my hon. Friend writes to me with the details of Carol’s case, I will be more than happy to look into it.