Oral Answers to Questions

Debate between Nick Thomas-Symonds and Paul Maynard

Thursday 23rd February 2017 Commons Chamber

[Nick Thomas-Symonds (Torfaen) (Lab)]

13. What steps he is taking to ensure that disabled passengers have equality of access to rail services.

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

This is an issue worth waiting for, as I am sure the House will agree.

We are committed to improving the accessibility of the rail network. Currently 70% of train fleets’ operating passenger services meet modern accessibility standards, with the remaining vehicles due to be either upgraded or replaced by 1 January 2020.

[Nick Thomas-Symonds]

Has the Minister had a chance to read the Muscular Dystrophy UK Trailblazers’ “End of the Line” report, in which young disabled people identify problems with accessibility to train stations, to which the Minister referred, and the advance booking system? Will the Government commit to looking at both issues with a view to finding a solution?

[Paul Maynard]

Probably the most rewarding period of my time as a Member of Parliament has been spent chairing the Muscular Dystrophy UK Trailblazers all-party group and challenging and cross-examining the industry, so I am well aware of the report. It is worth pointing out that Passenger Assist bookings are increasing by 7% year on year. The challenge for the industry is to ensure that passengers who wish to just turn up and go get the same service as those who book through Passenger Assist. More than that, the industry should ensure that when Passenger Assist does not work properly, people have adequate recourse to an ombudsman’s system to get redress. That is not currently the case.