Future of Town Centres and High Streets

Debate between Nick Smith and Bob Stewart

Tuesday 17th January 2012 Commons Chamber

[Bob Stewart]

In my Beckenham constituency, it is not just parking that is the problem. It is the fact that trying to get into the car parks is made more difficult by road works that go up, go down, come again, go again and come again. It is sometimes just appalling. There should be much more planning of how road works are instituted and then stopped and controlled. Does the hon. Gentleman agree?

[Nick Smith]

I do. Local authorities and utility companies need to liaise much better.

If parking becomes a problem, there is a danger that shoppers will stay away. What does Portas say about car parking charges? She warns councils not to see parking as a soft touch for revenue raising in cash-strapped times. The bottom line is that if we want to rejuvenate our town centres, we have to be sensitive to the needs of car park users. I believe easy-to-use and easy-to-understand parking systems are important, too. People should do the right thing, and pay and display. My constituents are both intelligent and compliant. However, the problems some of them have faced are illustrated by one clear example.

Following the arrival of a new parking operator, Excel, 29 disabled blue badge holders were issued with multiple penalty notices. It became clear to me that they were not to blame. Indeed, when they saw a new sign saying “normal conditions apply” and saw no signage in disabled parking bays, they thought that they could continue to park for free. Well, they assumed wrong, and they received penalty notices of £60 a time. After much advocacy, some are starting to have them taken back.

My experience over these last few weeks suggests that signage is important. If the signage is right, people understand the rules and comply. When I identified the confusion and sought simplicity, I was not surprised to see that my request for a sign saying, “Everybody has to pay at this car park—24 hours a day, seven days a week” did not find favour. That makes me and many others think that some operators are using ambiguity rather than clarity to clobber motorists and boost their profits. If the signage is difficult to understand, the fine print is complex and the font is small, people will be confused—then penalty notices get issued and drivers stay away, so it is the high street that suffers.

Let me share some of the complaints I received. One local resident—I have plenty of similar anecdotes from others—said:

“The ANPR (Automatic Number Plate Recognition) camera is big brother at its worst, with the £60 fine…ridiculous for the ‘crime’ (this is how they make you feel)…These fines will put many people off going into town, as they will be too scared that they might get another if they make a mistake entering their registration number…I am not disputing the fact that you have to pay to park, just the way this company is bullying people who have innocently been caught out”.

Since the onset of the rash of penalty notices and local controversy, I have engaged in protracted correspondence in an attempt to secure fair play for local disabled drivers. As a result, I have learned that when penalty notices are issued—partly, in my view, as a result of poor signage—Excel profits considerably. That cannot be right. Last year a £100,000 bonus was paid to the company’s only director, Simon Renshaw-Smith, and in 2010 he paid himself a salary of £398,947—nearly £400,000. Nice work if you can get it.

All that has led me to conclude that independent regulation and appeal services are required to ensure that fairness for drivers is given the priority it deserves. I hope that I have made it clear in my focused contribution that parking is an important issue, and that getting it right will help to achieve our overarching objective: the creation of busy, dynamic and regenerated town centres.