Asked by: Nick de Bois (Conservative - Enfield North)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what guidance his Department issues to jobcentres on their obligation to provide interpreter services.
Answered by Esther McVey - Minister without Portfolio (Cabinet Office)
To meet the Department’s duties under Equality Act 2010 we make suitable provision to communicate with claimants and customers who do not speak English or Welsh (for people residing in Wales), or who are deaf, hard of hearing or speech impaired. We have policy and procedures in place for staff to provide an interpreter for claimants and customers where there is a requirement to do so.
The Department has issued internal communications to staff on Interpreting Services and has embedded the policy and procedures into internal guidance. Staff use this guidance to know how to recognise when a customer or claimant is in need of an interpreter and how to make the appropriate arrangements.