Rural Postal Services: Sustainability

Neil Hudson Excerpts

Wednesday 25th October 2023 Westminster Hall

[Jamie Stone]

The point is well made. I will give this specific detail: until now, Royal Mail, which is a separate organisation, has paid each of the two post offices I described to have a parcel and letter sorting facility at the back of their shops. Technically, that is termed a scale payment delivery office or SPDO, which is where posties go to sort the letters and parcels, to avail themselves of toilet facilities and, indeed, to have a sit-down to eat what we in the highlands would call their piece at lunchtime. I have been told that those contracts are due to end this coming January, leaving the shops without the funding for an SPDO. In the case of Bettyhill, the shop will lose a significant sum of money. It means that posties will have to meet in the public car park to sort the mail and swap parcels between vans. That is a pretty unpleasant prospect when we think about some of the weather we have had recently in my constituency.

[Dr Neil Hudson (Penrith and The Border) (Con)]

I congratulate the hon. Gentleman on securing this important debate. This year, the Environment, Food and Rural Affairs Committee produced a report on rural mental health, and pivotal to that was rural isolation, with people needing access to vital services, including postal services and banks. Does the hon. Gentleman agree that it is beholden on both central and local government to work with communities to protect and uphold those services for the benefit of rural constituents?

[Jamie Stone]

I absolutely concur with that, and it brings me to my next point. When nature calls for our posties, they have been advised that they will simply have to use public toilets rather than what was at the back of the shop. At this time of year in the highlands, many public toilets are closed. This is about the overall approach described by the hon. Member for Penrith and The Border, and getting all the services, the council and local government to act together.

What happens if there is a parcel for Mrs McKay on the north coast, but she is not at home when the postie comes to deliver it? In the past, it would go back to the local post office and would be put, in the case of Bettyhill, in a safe room and stored there. Now, however, it has to go all the way back to Thurso, which is a good 30 miles from Bettyhill and 17 from Melvich. That is far beyond the usual access criteria set by the Post Office, which says that those living in rural areas should live “within three miles” of their local branch. That is no good to my hypothetical Mrs McKay. She might not drive, she might be elderly and, as I have said, she can hardly rely on public transport.