HM Passport Office Debate

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Department: Home Office

HM Passport Office

Meg Hillier Excerpts
Thursday 12th June 2014

(10 years, 2 months ago)

Commons Chamber
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Baroness May of Maidenhead Portrait Mrs May
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My hon. Friend’s point about the qualification for urgent travel was raised by my hon. Friend the Member for Cambridge (Dr Huppert), and as I said to him earlier, the Passport Office will of course put full details on its website. Either I or the Minister for Security and Immigration will write urgently to Members of Parliament with the full details, so that every Member of Parliament is aware and can advise their constituents fully.

Meg Hillier Portrait Meg Hillier (Hackney South and Shoreditch) (Lab/Co-op)
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The Home Secretary has come to the House today to announce a series of desperate measures in the Passport Service—extending passports, reducing security checks, fast-tracking some applications and adding in many more bureaucratic hurdles to getting a passport. Yet, as I know, Ministers receive weekly updates about the flow of applications and turnaround. It is beyond belief that Ministers were not aware of this problem before it was raised in the House. When will she and her Ministers take responsibility for this? As a former Minister, I know that I discussed ebbs and flows every time that I met officials in the Passport Service, and if there was a problem, I would be on to them about it. What is she doing to make sure that this never happens again?

Baroness May of Maidenhead Portrait Mrs May
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First, I and the Minister for Security and Immigration have said in the House and I have said elsewhere that for some months—since the beginning of the year—it has been clear that the number of applications was increasing. The flow has gone up, has steadied, and has gone up and down. Over that period, the Passport Office has taken action by increasing the number of staff and by increasing the hours during which considerations are done. It is now operating seven days a week from 7 am to midnight, and it is looking at increasing those hours further. The hon. Lady said that we have relaxed the security, but there was no relaxation of security, as I made clear in my announcement to day.

Finally, the hon. Lady talks about a series of measures being taken. Yes, a series of measures is being taken. As I made clear in my statement, there is no single thing that will suddenly change the way in which the Passport Office is able to deal with these applications. What is necessary is not a grand political gesture, but the slow, careful consideration that we have been giving and which will now lead to urgent action by the Passport Office in increasing the number of staff.