Banking Services: Accessibility
Debate between Matt Western and David Williams(5 days, 1 hour ago)
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David Williams
My point is about the focus on vulnerable customers: it is not only about vulnerable customers; it is about older people. My mum and dad would not be described as vulnerable. I bought them a smartphone last year, and I spent weekend after weekend trying to get them to use it. When their bank closed, they were offered half an hour with the bank on how to use apps. Would the hon. Member agree that that is not going to work, and that banks need to do more to help older residents?
Matt Western (in the Chair)
I remind Members that this is the summing up by the Member in charge, not an open debate.