Matt Western
Main Page: Matt Western (Labour - Warwick and Leamington)Department Debates - View all Matt Western's debates with the Home Office
(2 years ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
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Kevin Foster
I have already spoken about the involvement of private companies, the exception being the decision that is made, for pretty obvious reasons, by directly employed Home Office staff. In terms of the performance of contractors, there are clauses in particular contracts—certainly, as I say, those for Teleperformance. We do not believe that its performance at the moment is at all acceptable, and that has been made very clear.
We are looking at the information that we give, because there is a balance between telling people the time it roughly takes—for example, saying that 90% of applications were dealt with within six weeks between January and March—and being clear that the standard time to allow is 10 weeks. If there is a particular point on the website that does not make that clear, I will be happy to review it.
Matt Western (Warwick and Leamington) (Lab)
I echo the comments made around the Chamber about the work being done in the passport offices. It is really unfair to hear the criticism coming from the Prime Minister, who seems to be speaking at odds to what the Minister is saying. I, like many others, have had a great number of cases of people in my constituency who are struggling to get passports. A particular example is that of young parents with a two-year-old who has an autoimmune condition. They are desperate to get away following his treatment. Will the Minister grant me some time to discuss this, because their holiday is on 10 May and they really need to get away for the good of their child?
Kevin Foster
I am happy to have a conversation with the hon. Gentleman after the UQ.