Broadband
Debate between Matt Warman and Julian Knight(8 years, 4 months ago)
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Matt Warman
I agree. There is a genuine issue with consumer confidence in headline speeds actually being delivered.
Julian Knight
My hon. Friend is being most generous in allowing so many interventions. He mentioned that only 10% of people get the broadband speed they want. Will he reflect on the fact that, if that happened in any other sphere of consumer interaction—financial services, for example—there would be major investigations and fines?
Matt Warman
I agree. That is why you would be so angry about the bunch of grapes that I imagined you buying, Mr Owen. We need new guidelines from the Advertising Standards Authority. To be fair to the Government, they are keen on such new guidelines emerging, but we should bear in mind that someone, at some point, thought that 10% of people being able to get the advertised speed was a perfectly decent guideline. We need to move on from that mentality.