(5 years, 8 months ago)
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It is deeply moving and troubling that so many people’s lives are affected in this way by what appears to be poor quality administration by some staff in the Department. I realise that civil servants are under intense pressure, but does my hon. Friend agree that there is perhaps a need for much greater training to try to avoid the terrible problems of delays and people having to resort to foodbanks?
Order. If one is going to intervene, it is normal courtesy to be present for most of the debate beforehand.