Music Venues (Disabled Access)

Debate between Matt Hancock and Mike Weatherley

Tuesday 17th January 2012 Westminster Hall

[Matthew Hancock]

I am extremely grateful for that intervention; the hon. Lady has taken a page of my speech by expressing that point more strongly than I could have done. The annual spending power of deaf and disabled customers is estimated at around £80 billion per year—a serious market. For example, estimates suggest that hearing loss currently affects more than 10 million people in the UK. That is about one in six of the population, and rising.

[Mike Weatherley (Hove) (Con)]

I congratulate my hon. Friend on securing this worthy debate. He mentions larger music festivals, but does he agree that it is equally important to have the access that he describes in some of the smaller venues? Is he aware of my “Rock the House” competition that asks people to nominate their favourite live venue in their constituencies? We would encourage all disadvantaged groups to nominate their favourite pub and so on.

[Matthew Hancock]

I certainly join my hon. Friend in encouraging disabled groups and disabled music lovers—whether in a group or not—to nominate their favourite live venue, and I hope that his work in live music will take into account improved access for disabled people. Given his interest in this area, I am grateful that he is attending the debate today.

About 2 million people in the UK use hearing aids, which is a huge potential customer base. In a major survey by Action on Hearing Loss, more than two fifths of respondents said that they would go out of their way to visit a shop or service with a hearing loop, and almost three quarters said that deaf-aware staff would make them more likely to use a particular service. The potential is there, but all too often loops are not turned on or do not function properly. It is critical to be both aware of the issue and to put the technology in place.

I do not want to pretend that things are not moving in the right direction. For example, over the past few years, the number of disabled people attending the Reading and Leeds festivals increased by 25% each year, demonstrating the impact of Attitude is Everything and other such groups. I also pay tribute to Festival Republic which is involved in and enthusiastic about the agenda.

We have all seen the photographs that were taken at the Glastonbury festival last summer in the pouring rain, of people signing on stage in order to ensure that deaf people at the festival could fully participate in what was going on. Once Glastonbury began to improve its access facilities, attendance by disabled customers increased threefold in three years.

The Sage Gateshead, a venue that reached the gold level of the charter, said about its experience:

“We have numerous customers who specifically visit our venue, regularly…because of its excellent access. Many of them bring their families who appreciate a stress free outing.”

I know very well what a stress-free outing feels like and how different it is from an outing that is not stress free.

The success that I have described can be repeated at large and small venues throughout the industry. The truth is that doing that does not have to be very expensive. The report shows that progress can be made in three key areas. First, the cheapest and easiest adjustment is simply providing information—on how people can access the venue, where they can park and so on. Detailed information provided in advance on the internet can allow people to make informed decisions and know before they arrive at a venue exactly how they can get the most out of their visit.

The second adjustment, which is also cheap, is to improve staff understanding. It is highlighted again and again that simply understanding the needs of people who are in wheelchairs or have other disabilities improves access and the experience of disabled people and their friends and families who go with them to the venues.

The third issue is small changes to infrastructure—for instance, step-free access and the induction loops that I have already talked about. Those often simple measures are at the heart of the charter of best practice. I encourage all venues to sign up to the charter. I hope that the charter will become the minimum standard for access and that in time it can be expanded to include things such as standards for disabled toilets and disabled hotel rooms.

The report’s second recommendation is a call for enforcement of existing legislation. Businesses have an obligation under law to make reasonable adjustments to help disabled people to access their goods, facilities and services. Unfortunately, access requirements are seldom enforced and often only under the heavy hand of the courts when a disabled person sues a venue under disability discrimination legislation. I am here today to call not for new legislation, but merely for the enforcement of what is already in place.

Supportive music venues, key festival organisers, local authorities and licensing officers should work together, with organisations such as Attitude is Everything, to make access normally a condition for entertainment licences. Scotland made such a change last October, and I hope that the Minister can consider it today. It would be an ideal tool with which to ensure that, incrementally, we move towards improved standards throughout the industry, with all the benefits that that could bring.

The list of venues and festivals that support the proposals is long and growing. Make no mistake: there has been progress. I am delighted to say that the festival at which Suzanne nearly died 20 years ago now has a regular clientele of more than 700 disabled customers, an accessible campsite and viewing platforms at nearly all the stages. That is good progress, but there is much more to do. We should do all that we reasonably can to ensure that being disabled does not mean that one has to live a life less rich, less varied or less full. Music is a central part of our shared cultural experience, and nothing compares to the live performance. For some, it is a lifeline. It should, wherever this is realistically possible, be accessible to all.

If adopted, the proposals would make an immense difference to the lives of deaf and disabled music lovers. It is vital that we move towards a situation in which good disabled access is the norm, not the exception. Such a goal is morally right, legally required already and commercially viable. This debate is a small step on the road to achieving that ambition. I look forward very much to hearing what the Minister has to say in response.