Work Capability Assessments

Martin Horwood Excerpts

Wednesday 12th June 2013 Commons Chamber

[The Minister of State, Department for Work and Pensions (Mr Mark Hoban)]

I congratulate the hon. Member for Edinburgh East (Sheila Gilmore) on securing the debate. I also thank her for being unusually helpful and supplying a copy of her speech to my office in advance. I hope that that will enable us to engage in a reasoned debate on how we are to introduce the audio recording of work capability assessments. It is important, and we must get it right. It accords firmly with our commitment to improving the WCA process continuously.

The interest in audio recording that has been expressed in parliamentary questions, freedom of information requests and, indeed, today’s debate demonstrates the importance of this issue. We fully appreciate the benefits of offering audio recording to those who request it as part of their face-to-face assessments, but, while we accept that there has been an increase in demand for its use, we must be sure that we understand the evidence base, including that relating to the value to claimants. Making knee-jerk policy is not an option. The evidence needs to be balanced against potential costs, and that is the process in which my officials are currently engaged. I shall say more about that shortly.

As the hon. Lady said, my predecessor, my right hon. Friend the Member for Epsom and Ewell (Chris Grayling), made a statement on audio recording back in February 2012. He said on that occasion:

“we will offer everyone who wants it the opportunity to have their session recorded.”—[Official Report, 1 February 2012; Vol. 539, c. 291-92WH.]

Since then we have striven to honour that commitment, and all those having face-to-face assessments have been able to request that their sessions be recorded.

The present policy is that claimants can ask for their assessments to be recorded, either by means of the service offered by the Department for Work and Pensions and Atos Healthcare or through the use of their own recording equipment. Requests for an audio recording, whether through the use of Atos Healthcare’s equipment or through the use of equipment provided by a claimant, must be made in advance when a face-to-face assessment is arranged. The purpose of that is to provide adequate notice so that recording equipment can be made available and ready for use.

[Martin Horwood (Cheltenham) (LD)]

A constituent of mine provided her own equipment for her son’s work capability assessment. One tribunal judged that it was admissible while another judged that it was not, because it was not clear that the nurse involved had given consent. Allowing claimants to provide their own equipment leads to complications. It would be much better if the equipment were clearly offered, and, indeed, if its provision became standard.

[Mr Hoban]

My hon. Friend is right to draw attention to how difficult it is for people to provide their own equipment, and to the importance of ensuring that proper controls govern such matters as consent.

Atos has access to 31 audio recording machines, three of which are currently being repaired. It also has access to 21 cassette machines which are on loan from the DWP. We constantly monitor the updating of audio recording assessments to ensure that the supply of the equipment meets demand.

Let me put our commitment into more context. Those who want an audio recording can request one, but a claimant has no legal right to an audio-recorded assessment, and neither the DWP nor Atos Healthcare has a legal obligation to provide an audio-recording service or equipment. Our commitment is based on our intention to provide the best possible service for claimants, but the unavailability of audio recording facilities does not mean that the WCA process can be delayed indefinitely. That could slow down the process unnecessarily. Since the introduction of audio recording, only nine requests have been refused owing to the unavailability of equipment.

As the hon. Member for Edinburgh East said, Professor Harrington’s first independent review of the WCA recommended that the Atos Healthcare pilot audio recording of assessments should be used to determine whether such an approach is helpful for claimants and improves the quality of assessments. In making that recommendation, Professor Harrington rightly noted the need to balance potential drawbacks such as the increased burdens on tribunals and the sharing of sensitive personal data, with potential improvements in both assessor and claimant behaviours.

Following that recommendation, the audio pilot took place in the Newcastle assessment centre during spring 2011. The pilot involved 500 claimants being offered the chance to volunteer to have their assessment recorded. The results of the pilot showed that less than half of those offered ended up having an audio recorded assessment and only a handful, less than 1%, requested a copy of their assessment.

The hon. Lady has raised concerns about the metrics we use when considering demand for audio recording. We feel that the metrics used are key in showing the exact demand during the pilot.