DWP Estate: Office Closures

Martin Docherty-Hughes Excerpts

Thursday 17th March 2022 Commons Chamber

[David Rutley]

We had a full debate in Westminster Hall yesterday that the hon. Member was successful in securing, and we discussed this in more detail. What we can do to support his area is not just around the changes we are proposing today, but is much broader. There is a big broad economic agenda to improve the north-east, which his constituency will benefit from, too.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

I thank my hon. Friend the Member for Glasgow South West (Chris Stephens) for securing this urgent question. He is open and transparent about his strong trade union membership, unlike some Members of the House, who spend their weekends partying with Russian lords and are not open about that.

The Minister talked about the process of digitisation. Estonia is one of the great digital states of Europe and, as it admitted, the big failure of its transition to digital statehood was not recognising the profound impact on the most vulnerable, not only in the delivery of public service at the front end but in the back office. Can he assure the House that there will be no detriment to public service at the front end, given that he is removing the back office?

[David Rutley]

We are not removing the back office; we are modernising it. Of course we want to ensure that we deliver, at the front end, for people in the channels that need it. It is interesting and important that many people who have disabilities or health conditions and who are staff members can now be empowered to do their work, because they do not have to travel because of digital capabilities. There are some exciting possibilities there, notwithstanding the fact that, on the frontline, we need to ensure that we are providing support for all customers in the way they need it.