BT Openreach

Mark Williams Excerpts

Tuesday 21st October 2014 Westminster Hall

[Simon Hart]

I applied for this debate about three months ago and rather forgot that I had made the application. It only popped up in the system in the last 10 days, and quite a lot has changed since then. None the less, some of the fundamental points that I hope to raise are as important now as they were then.

First, to be positive, UK broadband roll-out—I will touch briefly on Wales, too—is a very positive story. A significant number of businesses and households are benefiting from it, and the link between economic regeneration and good-quality broadband is not disputed. However, importantly, 9.5 million UK adults lack the basic skills required to get online, and more than half of British businesses do not have an online presence to sell goods and services. That is an important underlying feature that the country and the coalition Government must address.

I appreciate that responsibility is devolved in Wales; none the less, it depends on UK taxpayers to the tune of £250 million or thereabouts. I will touch on three things that are important to the UK Government, rather than the Welsh Government, as a consequence: first, the take-up of broadband once it is installed; secondly, the issue of isolated rural communities, which has been raised many times in this Chamber and elsewhere; and, thirdly, Openreach response to customer concerns. That final point is the one on which I suspect there has been significant improvement during the past few months, but there are still concerns across the country—not just in Wales—about it.

On take-up, it is a worry to me that in Wales we are averaging about 17%; the figure went up a little bit to 19% in August in certain areas, but it has dropped back to 17% overall since then. Anglesey is doing rather better, at 25%. However, if we compare Wales with Cornwall, South Yorkshire and Northern Ireland, where the average take-up figure is nearly 30%, we appear to be underperforming. I have described the situation as being a bit like investing millions of pounds in High Speed 2, and then having no passengers using the service. To the tune of almost £490 each, UK taxpayers—including Welsh taxpayers—are creating this fantastic piece of infrastructure, yet use of it is not being properly taken up. We need to address that, for the reasons I gave earlier.

[Mr Mark Williams (Ceredigion) (LD)]

I congratulate my hon. Friend on securing this debate. We used to have debates about the extent to which broadband could be rolled out in our rural communities; there were figures of 96% and 97%. However, like him I fear that the debate is now about take-up. Where does he think the responsibility to promote take-up lies? Should it be with our National Assembly Government, with the Minister’s Department or with BT? I ask because, as he said, one way or another we are not getting the message across, are we?