UK Border Agency

Mark Reckless Excerpts

Tuesday 26th March 2013 Commons Chamber

[Mrs May]

I thank the right hon. Gentleman for his comments. As I said, the Home Affairs Committee has been assiduous in its consideration of matters relating to UKBA over the years and has had a consistent message about the need to deal with some of the problems. It is obviously important that we deal with backlogs. It is also important that we ensure that the agency makes the right decisions on an ongoing, day-to-day basis, that those decisions are made not just appropriately but fairly and that people are dealt with properly when they interact with the agency. That will take some time. I think that we share an aim about the quality of system provided, but it will take some time to ensure that we fix all the problems UKBA is having to deal with.

[Mark Reckless (Rochester and Strood) (Con)]

I welcome the Home Secretary’s statement. Will she say something about the staff, from Mr Whiteman, whom the Home Affairs Committee will see at 3 o’clock to discuss his terms and role, to staff across the agency? We have recently returned from Abu Dhabi, where they seem to have turned around the visa processing unit. I think that there are really good people in UKBA who just need to be better led.

[Mrs May]

I am grateful to my hon. Friend for raising that issue, because it gives me an opportunity to say that many people working for UKBA are dedicated officers who do an excellent job. Certainly, in some of the examples that he and other members of the Home Affairs Committee will have seen, such as the overseas operations, real change has been brought about. The work of the vast majority of staff in the areas of enforcement or the immigration and visa system will not change, but there will of course be change for the directors general heading up those two operations. Obviously, those are personnel matters on which the permanent secretary will make announcements in due course.