Rail Services: Southend

Debate between Mark Menzies and David Amess

Tuesday 6th December 2016 Commons Chamber

[Sir David Amess (Southend West) (Con)]

Christmas has come early for me, with our reaching the Adjournment debate earlier than usual. However, I say to my hon. Friend the Minister, with good heart, that there is no point in having an Adjournment debate and exchanging 15 minutes of words each unless there is a positive outcome, which is what I expect. There could be no finer Christmas present for my constituents than improving the very disappointing train service that c2c and Abellio Greater Anglia offer.

There is some irony to the debate because I had an Adjournment debate on the same subject at the beginning of the year and again, the business ended rather earlier than expected. On that occasion, the Minister and I were caught out, but we certainly have not been caught out this time.

My hon. Friend the Minister was elected to the House in 2010, so he has not had the opportunity of listening to me talking about the railway service that my constituents enjoy or suffer. He is dependent on the briefing that his officials give him, and they are dependent on the briefing that the people who run the services give them. That shows how things have changed in this place.

Once upon a time—the violins come out—the democratically elected Member of Parliament raised an issue, the Minister was concerned about all he had heard and he could do something about it. He could actually make a difference. In 2016, it does not feel like that. The way in which power has increasingly seeped away from this place is disappointing. Doubtless the Minister will shock me at the end of the debate and I will leave here happy, with him guaranteeing to have a good word with the deliverers of the two rail services and saying that things will improve.

When I was Member of Parliament for Basildon—the violins come out again—I called for the privatisation of the Fenchurch Street line. I am not an MP who talks about rail services hypothetically. I am a commuter and have been for many years. I was a commuter before I became a Member of Parliament, and my wife and I remember standing on crowded platforms, our hearts in our mouths, as the train stopped, the carriage doors opened and people fell out because there was such a crush. We would think, “Oh crikey, we can’t get on the next train. We’re going to be late for work. What will our bosses think of all this?”

Our train services have improved, and I pay tribute to my predecessor, the late Lord Channon, and the late Lord Parkinson. Both those former colleagues, when they were Secretaries of State, were responsible for much of the improvement of the tube and railway services that we take for granted. However, if they were alive today, they would be very disappointed to see what has happened to the c2c line.

I do not blame the women and men who work for the two train companies. They do a wonderful job under difficult circumstances. However, I blame the management and the senior management, particularly of National Express. They tried to shut me up earlier this year because I was trying to get an improvement in the services. I absolutely blame them and will not stop raising these matters in the House of Commons until there is a dramatic improvement in services.

All those years ago, when the things we did in the House were reported, I had an argument on live TV with the then chairman of British Rail. I can remember coming back from the broadcast and being applauded by colleagues in the Division Lobby because they thought it was good that a local MP had taken the national rail service to task. Everything changed. We used to be called the misery line. The line was privatised and we became the happy line. It was completely transformed and the constituents I represented at the time were pleased with the improved services.

Since 1997, I have been the Member of Parliament for Southend West but I use the same railway line. The stations that serve the area I represent are Westcliff, Chalkwell, Leigh-on-Sea and Prittlewell, which is served by Abellio Greater Anglia. I am very pleased to see in their places my hon. Friends the Members for Rochford and Southend East (James Duddridge), for Thurrock (Jackie Doyle-Price) and for Fylde (Mark Menzies)—it is always good to have his support. I could go on to mention other colleagues. My right hon. Friend the Member for Rayleigh and Wickford (Mr Francois) is not in his place but would also support me.

[Mark Menzies (Fylde) (Con)]

I am here in my capacity as a member of the Transport Committee. My hon. Friend has raised this matter on many occasions, and I want to share what he says in this Adjournment debate with members of the Committee and see whether we can look at it and help him.

[Sir David Amess]

I am flattered and honoured. I had forgotten that my hon. Friend is a member of the Transport Committee. It is very good news that he might raise this matter with the Chair and the Committee.

This time last year I was looking forward to Christmas. The gentleman running the line contacted me and my colleagues to say that, although there would be some changes, it was all good news, and that the wonderful service would be even better. On 13 December 2015, the timetable changed. We were told that, as a result, there would be improved passenger experiences, which is definitely not the case judging by my inbox, and increased reliability, but a constituent has said that it is

“rarer to have a day without issues than a day with”.

We were promised quicker commutes and more seat availability, but another constituent has written to say that people are already standing by the time the train arrives at Westcliff. I am not criticising the constituents of my hon. Friend the Member for Rochford and Southend East who get on at Thorpe Bay and the other stations—they are more than entitled to do so—but by the time the trains reach Westcliff where I get on, they are already packed.

We were also told that, if the changed timetable failed, we would more than likely return to the old one, but that has obviously not happened. Within days of those initial changes in December 2015, my mailbox and inbox were piling up with complaints, so I did not have as happy a Christmas as I had anticipated.

Constituents showed the extent of their upset by protesting at a famous, or infamous, rally. People do not often have rallies on platforms, but we had one on the platform at Fenchurch Street station on 14 January 2016.

In April 2016, following the public rally in the railway station, the wonderful Essex radio broadcaster Dave Monk interviewed Mr Drury, the gentleman responsible for running the line. Mr Drury said that he was

“Going to reduce the number of trains and use those carriages to lengthen the other trains, so we’ve got longer trains.”

The logic of how that would please my constituents is a little confusing, but that is what he said. In response to people saying that they did not want four-coach trains, he said that there were going to be longer trains, but there were not going to be so many. But they did not want fewer trains! He was told that he was not meeting an increased demand if he increased the length of trains but decreased the number of trains running. Daily correspondence has continued. The misery line has returned, at least for my constituents.

There was then an exchange between me and the then chairman of the Conservative party. I received a letter from the then chairman in which it was suggested that he had received a complaint from the chairman of National Express, the gentleman in overall charge of c2c. He had written to the party chairman, asking him whether he was aware that one of his colleagues was making life difficult, in a rather disagreeable fashion, by complaining about the c2c service. Now, that is not acceptable. It is gutless. If anyone has a beef, let them meet the MP eyeball to eyeball. Do not go behind their back. Did the chap think that the chairman of the Conservative party was going to tell me off? If he had, he would have got it all guns blazing! That well and truly backfired, and I am never, ever going to forget what that gentleman did. It undermined my role, and the role of all MPs, in representing constituents’ views.

I will now read out a selection of letters I have received about the service:

“They appear to have cancellations, delays and faults virtually every day now, which is extremely frustrating given their previous excellent performance.”

The next one is a letter to c2c:

“I have written to you before, expressing unhappiness about when things go wrong. Passengers are pretty much left to fend for themselves. There seems to be no information at Barking and it is exhausting to keep swapping platforms”—

it is quite a journey to get to the other platform—

“for services that then do not run or have left by the time you get there. You apologised for the inconvenience and stated that this would be looked into and improved—this clearly has not happened.”

Even today, I received an email alerting me to the fact that there was disruption on the line. The next letter states:

“I am also starting to tire of all the apologies made to the travelling public. Like many others, I would prefer to see real change and proper information given to customers, rather than the current mantra which seems to imply ‘we can do as we like as long as we say sorry’. My feeling is this is not acceptable given my fare is now well over £3,000 per annum, my second largest bill only to my mortgage.”

It is a lot of money. Here is another one:

“This morning, I checked their website at 6.45am to see if the service was ok. It was. The 7.02 am fast train from Chalkwell was on time. I walked to the station to discover the 7.02 was cancelled. No reason given. I asked c2c on Twitter what happened. Was told it was under investigation. Despite repeated requests for an answer via Twitter, I’ve been ignored and have not received an answer. I will not accept being ignored by them.”

Jolly good show.

The next one reads:

“I shouldn’t have to leave home earlier and get on a slower train but pay more money for the benefit.”

I absolutely agree. Another constituent said that her fare was over £3,000 a year, which again is a lot of money for a poor service. The next one reads:

“The only thing we get from c2c is: don’t worry, more carriages are coming. Carriages are not the answer. The problem is the shambolic timetable.”

The problem is indeed the timetable, which I was told would be good news for constituents. The next one reads:

“I now refuse to take my kids to London on the trains because of the poor state (especially toilets if they are working), but more because I am worried for their safety in such awful conditions.”

The final one reads:

“Still major problems, no end in sight even with new carriages. When will C2C put passengers before the profits of cramming people in to hop between barking and West Ham?”

I hope that my hon. Friend the Minister, with the briefing from his wonderful officials, is not going to say, “It will all be fixed because we are going to have new all-singing, all-dancing carriages and more trains”, because that will not fix the problems. Indeed, the design of the new carriages is totally unacceptable. It can only have been done by somebody who does not commute.

There are some very interesting statistics on the performance of the line. From autumn 2015 to January 2016, according to the c2c website, there was a 20% increase in the number of passengers departing from Fenchurch Street in the evening. Surely this is largely due to people using the train as a replacement for the tube between Barking and West Ham. In the same period, there was a 5% increase in the morning at the busiest point. In January 2017, c2c will introduce 24 new carriages along with the new timetable, which promises four more fast services each morning and evening, which will cut journey times by up to six minutes, and a 6% increase in the number of seats.

Nevertheless, the new timetable—yet another new timetable—starting on 9 January 2017 still has most of the trains stopping at Barking and West Ham, which is where a lot of the severe overcrowding occurs, particularly at evening peak time. This is because people can use the c2c line as opposed to the tube to get between Barking and West Ham, which is rather unfair because they are paying the Transport for London tube prices, not the price that c2c customers have to pay. Does c2c receive a financial incentive from TfL to stop at east London stations?

The following figures are calculated on the basis of all trains arriving at Fenchurch Street between 7 o’clock and 9 o’clock and do not count trains that go via “the loop”, which is the wonderful little journey through the constituency of my hon. Friend the Member for Thurrock. It is not that my constituents and those of my hon. Friend the Member for Rochford and Southend East do not want to go via Tilbury or Stanford-le-Hope, and all these other places; it is just that it delays the journey quite a bit.

In 2015, leaving Westcliff between those hours, there were 16 trains and a total of 144 carriages. Under the 2017 timetable—this is the crunch—Westcliff will be served by 13 trains with a total of 136 carriages. That is eight fewer carriages. We are being fed absolute rubbish, and it is insulting to my intelligence and that of my constituents. The figures are exactly the same for Chalkwell. Those with the longest commute—the first six stations on the line—are the worst off. There is an increase in the number of carriages at Leigh—144 in 2015 compared with 152 in 2017—which is great for the residents getting off at Leigh, but reducing the earlier stations will only lead to a bottleneck for commuters. On Friday, c2c also announced a fare increase. That is not its fault—it is in line with Government policy—but still it has rather upset my constituents.

Turning to the Abellio Greater Anglia service, a station that serves commuters from my constituency was upgraded, which is well and good, but my goodness, the line is dire beyond belief. I am not sure whether my hon. Friend was the Minister when the franchise was renewed, but there was a £150 million investment to upgrade the network, which was good. I understand that an agreement was reached with c2c for ticket acceptance between the two lines for 2017 during relevant engineering works, the details of which will be published on the website shortly. Abellio is in negotiations with c2c about ticket acceptance over the festive period, too. However, a constituent wrote to me complaining that

“The trains are out of date”—

they certainly are—and “overpriced”, compared with other services. She said:

“I am shocked that this franchise has been given the contract again to run this shocking service.”

I have met the management of Abellio Greater Anglia, and given the others bidding for the line, Abellio was probably the best of those offering to run it. Given that it had also been given money to upgrade services, I thought, “Let’s go with it,” but my constituent says:

“The impact this is having on my personal life is so detrimental that I have put my house on the market, so that I can move to another address…after commuting on the Southend Victoria train line for 20 years, I realise how terrible the service is and I cannot contemplate having to endure this nightmare commute anymore!”

That takes me back all those years to before I became an MP, when my wife and I would stand there, hearts in our mouths, when the doors opened, and could not get on the train. It is still a dreadful service.

My constituent goes on to say:

“Nearly every day there is an issue and at weekends no trains at all. Now we understand that although there is no service over the Christmas period they will not allow season tickets to be used on c2c line”.

That certainly needs to be sorted out. She asks:

“Why would commuters want to take trains to Billericay, buses to Newbury Park”—

both nice places—

“and tube to London, this surely cannot be classed as an alternative service?...The fares on our line are much higher”

than on other services. She says:

“the rolling stock is ridiculously out of date yet they are again given the contract for our region. I am hoping that my complaint is one of many that you are receiving and that something will happen to improve the misery commuters pay over £3,000 a year to face every day.”

Jamie Burles, the excellent managing director of Abellio Greater Anglia, said at the press launch last month, on the subject of corporate responsibility, that

“it is a mark of a good business of how quickly we put things right”.

On proposed maintenance work that will cause disruption on the Southend Victoria to London Liverpool Street line, he admitted that there would be

“a tiny bit of pain for a very long gain”,

and that there would be “step change service improvement” to the line, which will have multimillion-pound investment. Judging by some of the complaints that I have received, however, if this “tiny bit of pain” means changes to the timetabling, frequency and capacity of trains, just as we experienced on c2c, Abellio will be held accountable for its reputation by me and my colleagues.

I hope that this railway company will get behind Southend becoming the alternative city of culture next year. If it wants to curry favour with local residents and local MPs, it might consider that it would be wonderful if, when we start our celebrations as the alternative city of culture on 1 January, it sponsored and helped with a few events.

I hope that I will not have to seek another Adjournment debate to raise the same subject next year. I fully understand that the Minister may still be reading his way into the brief, and I am not sure how familiar he is with this line, so I do not expect him to wave a magic wand. However, if he is not able to cover all the points that I have raised, perhaps I, and others, could have a meeting with him and his officials in the new year.

In spite of everything, I wish the staff of c2c, Abellio Greater Anglia, and everyone else, a very happy Christmas and a great new year.