Civil Aviation Bill

Mark Lazarowicz Excerpts

Wednesday 25th April 2012 Commons Chamber

[Mrs Ellman]

I thank my hon. Friend for drawing attention to some important points. I agree that the matter needs further thought, and I hope that the Minister can respond on it.

The Select Committee’s work also drew attention to some problem areas in the allocation of responsibility for looking after passenger experiences. Key passenger concerns, particularly about passport and immigration issues, the time it takes people to get into the country and baggage handling, are not necessarily the responsibility of the airports, but they are, in reality, seen as responsible for them. We have heard examples recently of long queues, which are the responsibility of the UK Border Force, yet happen in the airport and are part of the air passenger’s experience. There do not seem to be any means of addressing that dual responsibility in the Bill, and that needs attention.

My hon. Friend the Member for Poplar and Limehouse (Jim Fitzpatrick) referred to the Select Committee’s earlier work on the implications of bad passenger experiences and the need for passenger welfare plans. The problems that air passengers experience at times of disruption during otherwise fairly normal periods are a long-running issue, and there has also been the near-breakdown of the service in situations such as very bad weather. We produced a report drawing attention to the matter and Ministers told us, or certainly implied, that the new licence conditions could contain requirements for passenger welfare plans to be put into practice, so that there would be clear responsibility for looking after passengers and giving them information in times of severe disruption. That does not seem to be happening in the Bill.

I know that the Civil Aviation Authority, in laying down what I think it calls its indicative licence conditions, has said that passenger welfare issues are part of the licensing process. However, it is extremely unclear whether the conditions will be enforceable, how clear they will be and whether there is to be a further consultation period before any such conditions are laid down. That is another area of concern.

All the points that I have made relate to the amendments, and I will be interested to hear the Minister’s response. The experience of passengers travelling by air is extremely important, and it is time that it became a focus of our attention.

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

I wish to make a few comments, mainly about Edinburgh airport, which is obviously of particular interest to the residents of my constituency and has recently been purchased by a new operator following the earlier competition decisions. It has been taken over by the operator of Gatwick and London City airports among others.

By and large, the passenger experience at Edinburgh airport is good. Most of the time, people can move fairly smoothly through the airport. Nevertheless, the points that my hon. Friend the Member for Liverpool, Riverside (Mrs Ellman) made apply at certain times of the day. My constituents frequently enter the UK at Heathrow or other airports in the south and then travel up to Edinburgh, and I know from personal experience about difficulties such as long queues at immigration and at security. Sometimes only one or two search points seem to be open even though eight or nine are available. We all experience that, and if the Bill can make the situation better, I will certainly welcome it.

Such problems are not generally the experience at Edinburgh airport, but two aspects of passenger welfare standards need to be addressed there and elsewhere. The first is the issue of international flights in particular arriving late in the evening, when either the UKBA facility or the airport handling facility is apparently unable to cope with arrivals, particularly if planes are slightly delayed. As a result, I have had many complaints about people having had to wait for long periods before they could get off the plane or get past a locked door into the terminal building. I hope that the Bill will lead to an improved service for passengers, both in general and through the new standards that it will bring into effect.