TV Licences for Over-75s

Debate between Margot James and Alistair Carmichael

Wednesday 8th May 2019 Commons Chamber

[Margot James]

I want to make a bit of progress, because I know that many hon. Members want to speak in the debate.

The BBC’s brilliant public service and the role that it plays for older people would not be possible without the licence fee. Last year, the BBC received more than £3.8 billion in licence fee income, and it is that income that underpins the BBC’s crucial role in making sure that everyone in the UK can access the content that educates, informs and entertains. The Government recognised the importance of the licence fee when we agreed the licence fee funding settlement with the BBC in 2015. We agreed a five-year licence fee funding settlement, which provided for the first time financial certainty and a sustainable income for the BBC and we committed to maintaining the current licence fee funding model for the duration of this charter period until 2027. We unfroze the licence fee for the first time since 2010 by guaranteeing that, each year, it will rise in line with inflation.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Surely the point is this: we cannot provide financial certainty for the BBC at the expense of the over-75s. Whether or not it was right to give power to the BBC in the Digital Economy Act is not the issue. We have to look at this on the basis of the outcomes, not the processes. Will the Minister not accept that, right now, the outcomes for the over-75s look pretty grim?

[Margot James]

I thank the right hon. Gentleman for his intervention. I am sure that the BBC will listen to those comments, with which I have considerable sympathy. This was part of a fair deal for the BBC. I have already quoted the director-general of the BBC, but he did also say at the time that it was a strong deal for the BBC and that it provided financial stability—that is important for all viewers, whatever their age—and Parliament agreed, which we have already discussed.

As the House will recognise, the Government have been clear about their expectations on this matter. The Government guaranteed the over-75 concession at least until 2020. We agreed with the BBC, and it was approved by this House, that the future of the concession was the BBC’s decision, and the BBC is rightly operationally independent of the Government. Therefore, this matter is for the BBC. Given the importance of the issue, we have made our expectations clear. Let me just point out that the BBC has undergone a significant and extensive consultation, as it was required to do by law through the Digital Economy Act. The consultation closed in February of this year. It set out a number of options for the future of the concession and it is carefully evaluating the many, many inputs as a result of that consultation.

Oral Answers to Questions

Debate between Margot James and Alistair Carmichael

Thursday 7th March 2019 Commons Chamber

[Margot James]

The hon. Gentleman is absolutely right that we need to catch up on fibre. The Government have exciting plans and funding to accelerate fibre roll-out, with a £200 million programme, which was announced in the last Budget, starting this April and a further £300 million before 2022. I will look at the north Wales proposal with great interest.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

I thank the Minister most warmly and sincerely for her announcement yesterday of £1.91 million to get superfast broadband into Unst and Yell in Shetland. That money truly has the potential to be transformative for those communities. If she would like to come and see that for herself, she would be very welcome. If she does so, she will also be able to see the remaining communities in Shetland and Orkney where such investment could make a massive difference.

[Margot James]

I thank the right hon. Gentleman for his positive input, and I am planning to visit Scotland in April. I draw his attention to the excellent 5G testbed pilots that we are running in rural areas in his part of Scotland.

Oral Answers to Questions

Debate between Margot James and Alistair Carmichael

Thursday 21st June 2018 Commons Chamber

[Margot James]

I certainly will look at the issues my hon. Friend raises. I am very aware of these notspots. We are working constantly with Broadband UK and mobile operators to close them in the shortest possible time.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Ofcom’s figures show that 4G rollout across the whole of the UK is now at 52%, up from 38%. In Scotland, however, that figure is only 29%, up from 15%. When can we expect Scotland’s coverage to catch up with that in the rest of the country?

[Margot James]

If we take coverage from at least one provider, we see that 50% of Scotland now has mobile coverage. I accept that that is obviously not enough, but that does provide coverage for indoor voice for at least 90% of Scottish premises. However, we still have a great deal more to do.

Delivery Charges (Scotland)

Debate between Margot James and Alistair Carmichael

Wednesday 20th December 2017 Westminster Hall

[Margot James]

I did hear the intervention from the hon. Member for Strangford (Jim Shannon), and I will look into that.

Businesses have a choice through the universal service obligation, which the hon. Member for Ayr, Carrick and Cumnock (Bill Grant) reminded us about. Royal Mail can deliver parcels up to 20 kg, five days a week, at uniform rates throughout the United Kingdom. Regrettably, some businesses and retailers choose not to use that option, and the Government are not in a position to oblige business to choose a particular delivery supplier. There are no regulations that prevent differential charging for deliveries by companies other than Royal Mail. A competitive market should be a sufficient incentive to put pressure on charges applied by retailers and delivery operators, and consumer law requires traders not to mislead consumers or partake in unfair practices.

[Mr Carmichael]

The Minister comes to the nub of the matter: a competitive market should provide the solution. In fact, the way this market is operating now is the problem; competition will not be the solution. Will she look at the issue of market failure, on the basis that courier companies are now a quite different and discrete market from Royal Mail?

[Margot James]

If the right hon. Gentleman will allow me, I will come on to what I propose to do before I close.

We already have legislation in place under the general Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply to online purchases. They make it clear that information given by traders to consumers regarding delivery costs must be up front and transparent before a transaction is entered into. Any consumer who believes those rules are being breached should report it to trading standards through the Citizens Advice consumer service.

If misleading advertising about the cost of delivery is an issue, the Advertising Standards Authority, which has responsibility for ensuring compliance with the code of advertising sales, promotion and direct marketing, will act to ban or amend advertisements that have the potential to harm or mislead the public. Decisions on complaints are made public, and where necessary the ASA will report persistent offenders to trading standards for further enforcement action.

The Government’s view is that regulating prices, or intervening in how businesses and retailers establish their pricing structures, would not overall be in consumers’ best interests, because they are commercial matters. The market is highly competitive and innovative, with many different types of companies being selected by online retailers to provide delivery solutions. That has given rise to new ways of receiving packages, such as collecting them from more secure and more convenient locations and post offices.

The issues involve a three-way relationship between consumers, online retailers and delivery companies. As Members stated in the debate, the postal sector regulator, Ofcom, has just concluded a two-year study of parcel delivery surcharges that reflect the cost to operators and go beyond them. It found that some retailers apply a surcharge to consumers for delivery to certain locations, while others do not. It is therefore not clear that surcharges applied by parcel operators to online retailers are automatically passed on to consumers in all cases. The Government will consult Ofcom further on what might be done to improve competition. As highlighted by my hon. Friend the Member for Moray, the Consumer Protection Partnership, which brings together enforcement bodies and advice providers and is chaired by my Department, recognises that this is a priority that requires further work. It brings together a number of important bodies with an interest in this vexatious matter.

A number of Consumer Protection Partnership members, including Citizens Advice Scotland, the Consumer Council for Northern Ireland, the ASA and other enforcement bodies, along with Ofcom, are working together to undertake a review of parcel surcharging. That review is looking at the existing research, evidence and legislative framework, with the aim of improving compliance by online retailers with consumer protection law. It will also consider further proposals relating to concerns about the level and fairness of parcel surcharging, about which we have heard so much this afternoon.

Post Office Closures

Debate between Margot James and Alistair Carmichael

Tuesday 25th April 2017 Westminster Hall

[Margot James]

I have talked so far mostly about financial issues. It is undisputed that the Crowns were losing £46 million and are now breaking even. There are still some loss-making ones to deal with. I appreciate that changes of the kind we are considering are not easy, especially when they involve staff who have worked in a place for many years. I know that the hon. Lady has had a briefing from the Communication Workers Union, and I have had meetings with it on several occasions; I sympathise with its position. However, it is essential that the business should continue to manage its costs to ensure that it can meet the challenges faced by high streets, let alone the Post Office, now and in the future, as the way we shop and get access to services continues to change.

Several hon. Members made points about Government services, and I agree that in 2010 the Government had hopes that the Post Office could take over many more such services; but the rapidity with which some of them migrated to the internet meant that that hope did not bear enough fruit. The staff in Crown branches that are being franchised have the opportunity to transfer to the franchisee in line with the TUPE process; or they can choose to leave the business. The Post Office offers a generous settlement agreement, which reflects the hard work, commitment and dedication that many employees have shown over the years. However, I reiterate the point that a more efficient Post Office is able to support and supplement thousands of small businesses, as my hon. Friend the Member for South East Cornwall (Mrs Murray) noted; she spoke with great authority about the needs of people in her largely rural constituency. The Government take those needs seriously and have honoured a commitment to maintain a service, even where it is not viable on a financial basis, to people living in the rural parts of her constituency.

[Mr Alistair Carmichael]

Will the Minister give way?

[Margot James]

I will not give way; I have no time left, really.

I agree with the hon. Member for Washington and Sunderland West (Mrs Hodgson) that poorer urban areas also have a great problem with access to local services—it is not just rural areas. I am pleased to tell her that the Post Office is now focusing on that issue. The Post Office is revisiting some poorer urban areas where it closed branches 10 years ago, to talk to retailers about setting up a local post office counter. I hope that that will succeed in the hon. Lady’s area.

Construction Industry: Blacklisting

Debate between Margot James and Alistair Carmichael

Wednesday 8th February 2017 Westminster Hall

[Margot James]

I will come back to the hon. Gentleman’s third question in a minute. On the second question, the self-employed are covered by the legislation. I accept that it may be more difficult for them to exercise any powers, but they are covered by the Data Protection Act. A self-employed individual may make a complaint to the Information Commissioner’s Office.

On the more vexed question asked by the hon. Gentleman, there have been public inquiries in the past to do with people without power who have been affected by dreadful instances. That we are talking about a group of workers who are traditionally not very powerful and perhaps do not earn huge amounts of money has nothing to do with the matter. Personally, I think that such individuals are more entitled to protection and safeguarding than the wealthy and powerful.

The compensation on offer is, absolutely, for serious amounts of money. The Information Commissioner’s Office has taken action, and approximately £100 million has been extracted from the industry for a compensation scheme and to satisfy the results of court actions. The matters we are discussing are being taken very seriously.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

On the question of a public inquiry, is not the point that much of the information that has come into the public domain has done so in an utterly random way? That is why there is a need for a powerful and systematic examination of whatever evidence might be out there.

[Margot James]

We are now in a position where compensation and redress are available, and there is an absolute law against anything similar happening again. For the time being, we are not considering a public inquiry because action was taken back in 2010, as I mentioned. The Information Commissioner has also now announced a call for evidence. Pending the outcome of that, we will consider the framework and whether it is still appropriate. For now, no public inquiry is under consideration, but we will see what happens after the Information Commissioner’s call for evidence and its subsequent report.

I encourage anyone who thinks that they might have been blacklisted by the awful Consulting Association and who has not already done so to get in touch with the Information Commissioner’s Office through its helpline. Furthermore, the Trade Union and Labour Relations (Consolidation) Act 1992 prohibits an employer from refusing employment because someone is a union member, so that is illegal. Individuals who believe that they have been discriminated against can, as I said, bring a claim at an employment tribunal. Dismissal for such a reason would automatically be unfair.

I understand the desire for the blacklists regulations to be applied retrospectively, but in 2010 the Government decided that that was not appropriate. The compensation package is available, blacklisting is now against the law and the Government’s response to the consultation was clear about a new, specific criminal sanction not being proportionate. The Government will ensure that any allegations of blacklisting are investigated by the appropriate authorities.

Oral Answers to Questions

Debate between Margot James and Alistair Carmichael

Wednesday 23rd November 2016 Commons Chamber

[Margot James]

My ministerial colleagues in the Department for Culture, Media and Sport will have had discussions, and I will ask one of them to notify the hon. Gentleman of their outcome.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

In the Northern Isles some of our most important exporting businesses are in the very successful food and drink sector, but representatives of the sector tell me that it is almost impossible for them to plan for their future until they know what access they will have to EU markets. Will the Minister ensure that their voices are heard in these negotiations, as well as those of the big boys in financial services and the automotive industries?

[Margot James]

My right hon. Friend the Secretary of State for Environment, Food and Rural Affairs has regular meetings with representatives of the Scottish fishing industry and the agriculturel sector, and Ministers throughout the Government engage in many discussions with representatives of the Scotch Whisky Association about how they can continue to build on the strengths of their exports beyond the EU as well as within the single market.

Living Wage

Debate between Margot James and Alistair Carmichael

Thursday 3rd November 2016 Commons Chamber

[Margot James]

I shall be dealing later with some of the points that the hon. Lady made in her speech about other benefits, and the overall impact on wages and take-home pay, but she should bear in mind that 8.2% is not very dissimilar to 10%. That does not mean that I am defending what many people have described as excessive pay rates at the top end. Indeed, the Prime Minister has asked my Department to produce a discussion paper on corporate governance. She has made it clear that she expects some of that top-end remuneration to come under the microscope, especially when it does not seem to reflect improved corporate performance.

I have listened carefully to representations about the level at which Governments should set the national living wage and the way in which overall pay should be managed. Higher pay needs to be affordable for employers, because if they cannot afford to pay it they will not hire workers and, worse still, may even lay workers off. The Low Pay Commission is led by an expert panel and is absolutely independent of the Government. We will continue to take its expert and independent advice, which will help us to set the national living wage. The commission will make its recommendations after careful consideration of the state of the economy to ensure that we can afford to make the living wage as high as possible without costing jobs. It will gather extensive evidence across the economy from workers, their representatives and employers, and will then reach an independent view.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

As the Minister will know, the merchant marine service has been one of the most difficult areas of employment when it comes to enforcement of the national minimum wage. When will we have the updated guidance on the application of the minimum wage to seafarers that we were promised?

[Margot James]

I will ask Her Majesty’s Revenue and Customs, which is the enforcement body for the minimum wage, what stage its investigation has reached. As one of my hon. Friends pointed out earlier, HMRC investigates every single complaint for underpayment, but it also mounts sector-based inquiries into such matters as the circumstances of seamen.

Let me now deal with some of the overall issues raised by the hon. Member for Mitcham and Morden. I share some of the concerns that have been expressed today. We know that employers are responding to the national living wage in a range of ways, depending on the markets in which they operate and the current state of their businesses. The extent to which they may be able to absorb the extra costs from profits, pass them on in the form of increased prices, increase the productivity of their staff or reduce other costs will vary between and within sectors. We think it essential for employers to ensure that their reward packages are competitive, and that they reward staff for their work in order to retain and develop workers who are fundamental to their success.

Ultimately, however, although we can set the minimum wage, it is for employers to decide how to manage those increases in their costs. Any changes in contracts must be agreed with workers, and must be in line with the law at the very least. Any instances of unfair dismissal that might result are, of course, a serious matter, and would be dealt with through employment tribunals, but employees could always contact the Advisory, Conciliation and Arbitration Service for guidance at the same time.

It is worth noting that changes in pay structures in the retail sector can reflect long-term changes to introduce greater consistency, perhaps the sort of changes that we have heard about this afternoon. Some may be coincident with, but not a consequence of, the introduction of the national living wage, and I do not accept that they are in any sense loopholes. The Government will continue to set a minimum hourly wage, and remuneration over and above that rate is a contractual matter between the employer and the employee.