Secondary Ticketing

Margot James Excerpts

Thursday 7th June 2018 Commons Chamber

[The Minister for Digital and the Creative Industries (Margot James)]

I congratulate my hon. Friend the Member for South Norfolk (Mr Bacon) on securing this debate, which is timely given the start of the summer sporting season with many events to which fans will want fair access.

It has become ever more difficult to buy tickets at face value with powerful new technologies being deployed against the interests of consumers. However, as my hon. Friend acknowledged, there is a role for responsible secondary ticketing platforms, if only to give fans the opportunity to resell at a reasonable price tickets for events they are genuinely no longer able to attend. Nevertheless, I am concerned that these genuine fans are being crowded out on these platforms by professional resellers, who harvest hundreds of tickets on the primary market with no intention of using them themselves.

The Government recognise that the process of distributing and buying tickets can often be a cause of public frustration and concern. We are determined to crack down on unacceptable behaviour and have made quite a bit of progress to date, which is not to say that there is not more to do, and I thank my hon. Friend for his suggestions for further consideration.

The Consumer Rights Act 2015 imposed a duty on sellers to provide information to fans including the face value of the ticket, information to enable the buyer to identify the particular seat or standing area at the venue, information about any restriction limiting the use of the ticket to persons of a particular description, and information about the identity of the seller—for example, if they are an operator of a secondary ticketing facility or an event organiser. Section 105 of the Digital Economy Act 2017 introduced an additional requirement for ticket sellers to provide a unique ticket number, where one has originally been given, when putting a ticket up for resale. This provision is now in force, and I know that some event organisers are beginning to look at how it can be used, along with other measures, to improve access and protections for fans.

Under the secondary legislation, we also introduced the “anti-bot” provision which is well on course to come into force next month. This will make it a criminal offence to purchase more tickets than the maximum permitted for an event where the purchase is made electronically through the use of software designed for the purpose and where the intent is to obtain financial gain. We hope these regulations will significantly improve the current situation.

The legislation is of limited use unless properly enforced, so I welcome the Competition and Markets Authority’s recent announcement that it has secured commitments from three of the four largest secondary platforms on additional information on cost to be provided with tickets being resold through their platforms, and that it has notified the outlier Viagogo of its intention to pursue court action if it does not fall into line and address the CMA’s concerns satisfactorily.

The Government are also now giving approximately £15 million annually to National Trading Standards for national and cross-boundary enforcement. It has committed to take forward investigations against power-sellers from within its annual budget, and I thank trading standards officers across the country for the excellent work they are now doing in this area.

The Advertising Standards Authority has recently taken action against the main four secondary ticketing sites, banning the misleading presentation of pricing information on their websites. Companies will now have to be clear and transparent. In addition, Google has introduced new rules for ticket resellers, requiring certification on the Google platform. To apply for certification, it will require solid information.

I do not have time to tell the House everything the Government are doing but hope I have been able to give a flavour of the majority of our actions.

Question put and agreed to.