Royal Mail

Lord Woodley Excerpts

Monday 8th June 2026 Lords Chamber

[Lord Stockwood (Lab)]

There is regular analysis of overall delivery rates, including for mail that is waylaid. There are some innovative solutions within the universal service offering. For example, one of the questions that came up was about NHS letters, which are critical and must be delivered on time. There has been a technological solution involving barcodes that can ensure that those letters get prioritised when there is high demand and pressure on the service. I believe that the investor and Royal Mail are looking at innovative solutions to ensure that they meet their targets across the whole system.

[Lord Woodley (Lab)]

My Lords, I know from personal experience that urgent letters, particularly those associated with hospital appointments, are not getting through in time. Have the Government made any assessment of the devastating effect that this is having on healthcare in our country?

[Lord Stockwood (Lab)]

As I said in my previous answer, this was highlighted as an issue to the new investor. The Royal Mail has introduced a barcode system to optimise the delivery of NHS letters at times of local and national disruption, but it is beholden on all NHS bodies and providers to use this system. I ask all Members of the House to encourage their local NHS, where they interact with senior leadership, to take up this service. It is a technological solution that can prioritise those urgent and critical letters from the NHS, and this should provide certainty that the delivery will get there and not be in jeopardy.