Airports: Passenger Assistance

Lord Tunnicliffe Excerpts

Thursday 3rd May 2018 Lords Chamber

[Baroness Sugg]

I am afraid I must disagree with the noble Baroness. I have already explained some of the measures that Heathrow is putting into place in order to improve its service, and I look forward to the debates in the coming months on its expansion.

[Lord Tunnicliffe (Lab)]

My Lords, surely this is just a lot of good words. To fix this problem you do not need innovative solutions or great essays full of good words: you need resources. This is Heathrow penny pinching. What are the Government going to do to force Heathrow to put the right resources in?

[Baroness Sugg]

My Lords, we highlighted accessibility as a key issue to address in our aviation strategy. I do think that there has been progress, but I absolutely agree that there is more to be done. Since becoming Aviation Minister I have held many meetings with campaign and disability groups, as well as airlines and airports, to discuss what steps we can take, and I will continue to do so. This is something I feel very strongly about. It is an area in which we can and will make real improvements, and I am confident that all passengers will see the positive outcomes of our work.