Lord Strathclyde
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(12 years, 9 months ago)
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The Chancellor of the Duchy of Lancaster (Lord Strathclyde)
My Lords, I think that we should hear from the Liberal Democrats first.
Baroness Kramer
I shall try to be very brief. The Minister will be aware that for the ordinary consumer trying to deal with the combination of the OFT, Consumer Focus, Consumer Direct, the CBA and the Competition Commission, knowing where to go when there is an issue that needs to be raised is next to impossible. With the restructuring coming, the confusion is just adding laying layer upon layer. Would it be possible for the department to put some real clarity on its website to direct people under the current structure and with some clear indication where restructuring is going to take us?