Consumer Rights Act 2015 (Consequential Amendments) Order 2015

Lord Stevenson of Balmacara Excerpts

Monday 7th September 2015 Grand Committee

[Lord Moynihan (Con)]

My Lords, I am grateful to the Minister for referring specifically to Chapter 5 of Part 3 of the Act and for the interest shown, both in Committee and in the House, in the subject of the secondary market for tickets. As I understand it, the powers that are proposed should be seen as complementary and, indeed, supplementary, because there will be greater information sharing as a result of the order, which is narrow in scope.

I would like to ask my noble friend whether the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to the secondary ticketing market as well. If they do, they stand well alongside the proposals before the Committee and, indeed, the powers in the CRA 2015.

Before I may appear a little concerned about and critical of the pace at which a number of commitments that were given to the House seem to be progressing, I say straightaway that I could not be more grateful to the Minister personally for her commitment and the level of interest, time and diligence that she showed on this subject. However, as I hope she will be the first to agree, while investigative powers are clear, a prerequisite for those investigative powers to be effective is enforcement. If there is a lack of clarity over exactly what needs to be enforced, we have a problem. One reason why the review was due to be set up was to provide clarity over enforcement and how it would be implemented. As long ago as May, the Minister was hopeful that we would have that review. Many of us who are interested in the subject have waited with bated breath during the Summer Recess, week by week and month by month—May, June, July, August and now into September—and we are still hoping that the review will come very soon.

Under normal circumstances in Parliament, this might not be a major concern. The reason why it is such a concern is because this review was placed in the Act and was time-limited to a year. It concerns me that we are now into September and we do not have a chair for the review or terms of reference for it, nor do we have details of the expert committee that would support that review. All that is absolutely essential. One reason why the measure was pressed so rapidly and given such importance and prominence in Parliament was that having a chair in place to see exactly how the ticket-touting market or secondary ticket market worked during the Rugby World Cup was clearly going to be advantageous. It was going to be able to help that committee to assess the effectiveness or otherwise of the legislation that had been passed in Parliament, and it was also going to provide a good deal of detailed information so that recommendations could be made in the light of direct hands-on involvement with those organising the Rugby World Cup, which already, as we have read in the papers only in the last week, is a matter of great concern to the consumers, many of whom feel that they are being fleeced. In addition to that, we were looking for a strategy for monitoring compliance. The Competition and Markets Authority is clearly important in that context, but we have heard nothing. There is no information on how best to provide requirements for sellers, advice to buyers or recourse to consumers. I understand that the police numbers specifically to tackle touting and associated criminality are very low.

Many rugby fans feel that they are currently being fleeced for tickets, which is a result of the lack of enforcement. The position that they face today is bleak, to say the least. I hope that my noble friend the Minister will be able to give us a little more clarity on when this review is going to be established. I hope that there will be an announcement very soon of a chair for the review; it is imperative that that is done and that the review is set up as a matter of urgency. At the Rugby World Cup, so many fans have been unable to get tickets because those who have managed to sweep the market have immediately put those tickets back on at a massive multiple of their face value. When that is directly in contravention to the regulations and rules stated by the organisers of the Rugby World Cup, we have a serious problem, compounded when Parliament has spoken about this issue and when the Government came back with amendments to lead on this issue so that we could protect consumers and not see sports fans fleeced.

[Lord Stevenson of Balmacara (Lab)]

My Lords, it was very good of the Minister to pay tribute to my hirsute appearance. I like to bask in the idea that I am fashionable at all, let alone fashionably bearded. Of course, it is entirely a summer beard, one of those that grow simply because one is too bored and lazy to take the trouble to shave it off. In my case I had an ulterior motive—I am sorry to bore the Committee in this way—because my son has just reached the age of 20 and fancies himself as a bit of a lad around town, and felt that it would enhance his appearance and approach to the wider world if he was to grow a beard, and we agreed to do it together. I shall not say who has won yet, but it is a fine bonding environment. Also it proves that you do not have to be a former Labour leader or indeed standing to be a Labour leader to wear a beard of some distinction. I hope that does not get too widely circulated by Hansard.

I thank the Minister for giving us a very interesting overview of where things stand with the Bill. For those of us who sweated through the long stages of this issue, it is nice to be refreshed again as to where we have got to on some of these key issues—not least the digital area, which is my particular responsibility, but also in the wider context on which my noble friend Lady Hayter led for us with great skill and expertise. It is her birthday today, and perhaps the Minister might in a spirited moment refer to that.

I have three points. I was intrigued by the announcement that there was to be a review of trading standards. I had not noticed that in earlier statements. When the Minister comes to respond, perhaps she could give us a little more on that. We made a point throughout discussions on the Bill that, while we admired the way in which the Bill set out to draw together and reshape our overall consumer protection, it was heavily dependent on the ability to police and exercise the powers that were being given. There were some doubts expressed by those who spoke in Committee and on Report who had knowledge and expertise in these areas of the difficulties being caused in local government as a result of cuts and changes there. I am interested in the broader approach taken by the review, in particular whether it will deal with the difficulties that have been caused by the reductions in manning levels and resources available, and by changes in local government, which are very complicated. That might take time to get together, but it would repay considerably on the success of the Bill.

--- Later in debate ---

[Lord Moynihan]

I am grateful to my noble friend for that comment because that is the first time we have heard formally that there will be an expert group supporting the chair of the review. Can she take on board—I do not expect her to respond today—and come back later to confirm that the expert group reflects the key interested parties? That means that the arts promoters and event promoters, who have been particularly concerned for many years about abuse within the secondary market, as well as the leading spectator sports that are keenly interested in this issue, will be represented on the expert group.

[Lord Stevenson of Balmacara]

To continue that point, it would be helpful to know how this is to be shaped and organised. I agree that there is a lot of expertise out there but it has not always been brought in. It would be useful if we could be reassured that the range of representation on the expert group will be sufficient to make sure that all the points are picked up.

I am grateful to the Minister for what she has said about the CMA. It is perfectly appropriate for it to carry on its work independently. However, it is the lack of transparency about where it is in the game that causes us the most concern. We were completely unaware that negotiations were taking place between the CMA, or its predecessor body—probably the OFT—and the secondary ticket market. That meant that everything we thought we were hearing needed to be refocused because it was untrammelled by other people’s considerations. The point that I was trying to make was, without in any sense trespassing on the independence of the CMA, it would have been helpful to know whether a programme of work was going on at the same time. The fact that the CMA will be an adviser to the expert group, which presumably will report to the Secretary of State, will make matters a lot easier. I suspect that that is where the matter should lie but I should like confirmation from the Minister.

[Baroness Neville-Rolfe]

I am grateful for those helpful interventions. We are nearly there. I will reflect on the point about lack of transparency and pass it on to the CMA. I will take away the points that noble Lords have made about the expert group. There is not a lot extra that I can say today but we will make an announcement soon and bear in mind the helpful contributions that have been made.

I shall move on to trading standards. The noble Lord, Lord Stevenson, asked about the review. It was announced as part of the productivity plan published by the Chancellor and the Secretary of State for Business, Innovation and Skills in July. Noble Lords will remember that the plan called for more open and fair markets. Following the Raine review, we have said that we are reviewing trading standards’ ability to deliver the Government’s aims. We aim to make recommendations for a more efficient and effective trading standards service, which will ensure suitable consumer protection in an efficient and financially sustainable way so that business has confidence to invest and grow. That is the link with the productivity envelope and the context in which the review was published. We will not be carrying out a formal consultation but would welcome views from public bodies that rely on trading standards to deliver enforcement, as well as from consumer and business representatives, and local service providers in England, Wales, Scotland and Northern Ireland, to inform our review. The review will report in the autumn, working alongside the LGA.

The noble Baroness, Lady Hayter, asked supplementary questions about the ADR directive, in particular about when it will fully be in force and how much of the consumer market will be covered. The ADR will be fully implemented on 1 October as a result of these various provisions.