Police: Emergency Calls

Lord Stevens of Kirkwhelpington Excerpts

Thursday 22nd March 2018 Lords Chamber

[Baroness Williams of Trafford]

My Lords, every time I have stood at this Dispatch Box I have tried to explain what the increase will look like. I hope that I have made it quite clear. I have just explained to the noble Lord, Lord Paddick, the breakdown of the funding. Almost all PCCs in England intend to increase the precept by £12, or very close to that. We expect the funding increase for local force budgets to be very close to the £270 million figure that I have just outlined. Most PCCs have set out plans to use this additional funding to protect or improve front-line policing. As I have said before at this Dispatch Box, if all forces delivered the level of productivity benefits of mobile working of the best forces, the average officer could spend an hour a day extra on the front line. This has the potential to free up the equivalent of 11,000 extra officers across England and Wales.

[Lord Stevens of Kirkwhelpington (CB)]

My Lords, it is unfortunate that we talk about criticism of the police service on a day when we are recognising the bravery of Keith Palmer and many other officers who run towards danger rather than away from it—some of which is of course not reported. Can we return, if we may, to the question of emergency calls? A 999 call is the last resort of people out there on the streets and in their houses. There is no other course for people to take other than to take matters into their own hands and, to use the Inspector of the Constabulary’s words this morning on the “Today” programme, “If they are mad enough to take action, they will get an immediate response”.

I have listened to what the Minister has to say about funding, but the issue is emergency calls. It is a triage system that does not work and, if it is a question of resources, surely Home Office procedures and action should take care of these issues.

This is not just a question of answering 999 calls. Again, if you look at the report and listen to the Inspector of Constabulary, more importantly, it is a matter of investigative resources. Detectives are short of resources. Surely the noble Baroness will accept that this needs to be monitored and followed up by a further report by the Inspectorate of Constabulary to this House or to the public.

[Baroness Williams of Trafford]

I agree with the noble Lord’s point about PC Keith Palmer and the bravery of our police forces. They often put their lives at risk in the line of duty. I also agree with him that 999 is a last resort. He talked about people who had been man enough to call deserving the response required. Sometimes, it would be good if someone were woman enough to call—because often these people are victims of domestic violence—but I understand the point of the noble Lord’s question.

In terms of resources, the Minister for Policing, Nick Hurd, has visited every police force in the country. Hence, we have arrived at the settlement that I outlined to both noble Lords who asked about this. The police are operationally independent of government. It is up to the police to deploy the resources that they get in their priority areas. It is absolutely right that 999 calls are answered. If you look around the different police forces, you will see different performance levels. It is not necessarily those police forces with the most money who perform best.