Oral Answers to Questions

Debate between Lord Soames of Fletching and Claire Perry

Thursday 5th March 2015 Commons Chamber

[Claire Perry]

Although I am a strong champion of the unprecedented investment programme going on right across the country, including the rebuilding of one of the most complicated and busiest stations in Europe, that cannot be done at the expense of passengers. I have had several conversations with the chief executive of Network Rail—most recently before questions this morning—and we are in constant contact with the station management team. It will take a joined-up approach from operators, Network Rail and the British Transport Police, and the system is feeding that service to ensure that passenger safety and comfort is not compromised. Clearly nobody wants crowded platforms—but this is not crowd control; this is passengers trying to get home after a long day at work.

[Sir Nicholas Soames (Mid Sussex) (Con)]

Further to that point, we all want to see improvements to these stations, but the deplorable failure of Network Rail in what is, of course, a very complicated scheme in any event and the failure of the train operating companies to deliver new timetables within such constraints has led to inexcusable delays and inconvenience for my constituents. Will my hon. Friend consider giving all those people who have had to travel into London Bridge during this period compensation for the cost of their tickets to reflect the very serious conditions with which they have had to deal?

[Claire Perry]

I thank my right hon. Friend, who has been an assiduous commentator and critic of the current system. Like me, he is absolutely determined that this unprecedented investment is felt by passengers. That is why the Government are spending £38 billion on passenger improvements. I completely agree that a compensation scheme is required, and we are currently looking at providing one.