Consumer Protection: Online Ticketing

Lord Skelmersdale Excerpts

Thursday 30th June 2016 Lords Chamber

[Baroness Neville-Rolfe]

The Government will of course consult the enforcement bodies, including trading standards, before we publish our response. We are in discussion with them now. The noble Baroness makes some good points, but of course the internet has fundamentally challenged the ticketing environment. Professor Waterson himself said:

“Britain may be an island, but it is not an internet island”.

We have to recognise that and look forward.

[Lord Skelmersdale (Con)]

My Lords, what advice would the Minister give to those who suddenly get an email offering one of these tickets?

[Baroness Neville-Rolfe]

I think my noble friend’s comment shows how careful people have to be. Of course, the Euro 2016 tickets are not covered by this legislation. One of the good things in Professor Waterson’s report is a list of hints and tips to help consumers. I should not anticipate our response but I hope that the project group will move forward in that area.