Railway Stations: Facilities

Lord Singh of Wimbledon Excerpts

Tuesday 1st February 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I will certainly do as the noble Baroness suggests. When stations and platforms are refurbished we consider very carefully the gap between the train and the platform edge, and any serious safety issues it might raise. It is also the case that we have developed the Passenger Assist programme for disabled passengers much more in recent years. An app was launched in May 2021 so that disabled passengers can book their assistance online. It is used across the industry and has been very well received.

[Lord Singh of Wimbledon (CB)]

My Lords, the Punjabi word for travel is “safara”. Does the Minister think that this is an apt description of the difficulties experienced by disabled and non-disabled people travelling by rail?

[Baroness Vere of Norbiton (Con)]

My Lords, I sincerely hope not. This Government will do whatever they can to reduce suffering.