Passports

Lord Rosser Excerpts

Thursday 11th December 2014 Lords Chamber

[Lord Bates]

Yes, for overseas passports it is Durham and Liverpool and we have put in an extra 1,100 staff to clear the backlog and improve our performance. Of those, so far 500 have been appointed and the rest will be appointed in the next few months.

[Lord Rosser (Lab)]

At the peak of the summer holiday season, the Passport Office had a backlog of more than half a million passport applications. Thousands of people who had booked and paid for holidays were left uncertain whether they would be able to travel. In an editorial on 10 July on the great passport backlog, the Times wrote:

“The Passport Office has failed. The minister responsible … has failed”.

The Times was right. What guarantees can the Government give that there will not be the same shambles in the first half of next year?

[Lord Bates]

There was a failure. That is why the Home Secretary intervened to annul agency status and to bring the problem into the Home Office to get a grip on it. That is why the delay in the process time for applications—which had sunk as low as 20%, which is appalling and for which we apologise—is now above 50% and heading towards 60% to 70%. That is as a result of the actions that have been taken and the grip that the Home Secretary has on the situation.