NHS: Clinical Negligence Debate
Full Debate: Read Full DebateLord Roberts of Llandudno
Main Page: Lord Roberts of Llandudno (Liberal Democrat - Life peer)Department Debates - View all Lord Roberts of Llandudno's debates with the Department of Health and Social Care
(9 years, 7 months ago)
Lords ChamberI agree with the noble Baroness. We view it as important that NHS organisations manage complaints in a positive manner and use the information obtained to improve service delivery. Saying sorry is important. People who complain often want an apology, an explanation and an assurance that the same thing will not happen to someone else.
My Lords, do the figures we have been given today include Wales, Scotland and Northern Ireland? Are those claims included in the total figure?