Passport Office

Lord Richard Excerpts

Thursday 12th June 2014 Lords Chamber

[Lord Taylor of Holbeach]

As noble Lords will know, we have in fact been seeking to reduce the cost of passports. The Passport Office works on the basis of trying to offer value for money to customers—for example, the adult overseas passport has been reduced by £45 this April as a result of the measures that we have taken.

[Lord Richard (Lab)]

My Lords, I am sorry to come back to the question of the website, but I think it is very important as far as ordinary people are concerned. Is it proposed to leave the period of three weeks as it is, as expressed on the website, or is the website now going to be amended to say that we hope that the period will be three weeks but it may be four and in fact we are not absolutely certain? It is very important that this aspect is clarified.

[Lord Taylor of Holbeach]

I will take the noble Lord’s advice. I am not an expert on how to handle a website, but I see that it is very important that the public are properly informed about the time taken. As I say, that three-week deadline is accurate for the vast majority of long and complex cases. However, I understand what the noble Lord is saying, and it would be wise to say to people, “Get your application in in good time”. That would avoid a great deal of anxiety on all parts.