Windrush Compensation Scheme

Lord Pannick Excerpts

Wednesday 3rd April 2019 Lords Chamber

[Baroness Williams of Trafford]

I think I know the matter to which the right reverend Prelate is referring. I met the right reverend Prelate the Bishop of Durham and other noble Lords to discuss the issue in question. It was a productive discussion in which we talked about better training for people making decisions and—in the case we are talking about—better religious literacy. Yes, we have to learn lessons from the sorry Windrush episode and make more consistent and proper decisions as we go forward.

[Lord Pannick (CB)]

I have a similar question. Can the Minister assure the House that there will be sufficient officials dealing with these applications to ensure that they are decided speedily? Does the Home Office have a target time for dealing with these applications?

[Baroness Williams of Trafford]

The target time is as quickly as possible, but the noble Lord makes the right point and I know the episode to which he refers as well; I worked with him on it. There are several levels of assistance for claimants. We are about to contract with a third party so that our advice can be given online or by phone. As I say, the application form has been designed to be as simple and to provide as efficient and speedy a response as possible.