Lord McNicol of West Kilbride
Main Page: Lord McNicol of West Kilbride (Labour - Life peer)Department Debates - View all Lord McNicol of West Kilbride's debates with the Northern Ireland Office
(4 years, 7 months ago)
Lords ChamberMy noble friend is correct. It is a challenge when we live in an internet age that connects the global marketplace in a competitive sense with smaller businesses on the high street, so we need to be cautious. However, I hope that any rules in this regard would be of the highest possible standard to ensure that people who received gift vouchers did not find themselves penalised by holding them.
My Lords, I looked in my wallet before coming to this debate and noticed that I had two gift vouchers from Christmas. I am not quite sure what they say about me: one is for Greggs, the bakers, and one is for Waterstones. Nitecrest has estimated that 98.6% of gift vouchers are spent within the first year, but since the market for gift vouchers is worth around £6 billion, that means that about £84 million is not spent within the first year. Do the Government know what proportion of people who fail to spend their gift vouchers come from low-income households? If they have the answer to that, what measures, if any, are they looking to take to help support consumers and customers?
The noble Lord clearly has kind friends who give him Greggs vouchers and Waterstones vouchers: food for the heart and for the mind. At present, some £300 million in gift vouchers per year is unclaimed out of a £6 billion retail offering. Quite often they are lost—they have not been redeemed because they have simply been misplaced. I do not have the figures, and I do not believe the figures have been gathered, on those who come from low-income families, but I recognise that this is still 5% of the overall market, which is way too high. We need to find a way to ensure that the value of these products is not lost, particularly when low-income households are affected.