Debate: Handling Member's Correspondence - 13th May 2014

Handling Member's Correspondence Debate

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Department: Cabinet Office

Lord Maude of Horsham

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Handling Member's Correspondence

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National Strategy for Maritime Security

Tuesday 13th May 2014

(10 years, 6 months ago)

Written Statements

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The Minister for the Cabinet Office and Paymaster General (Mr Francis Maude)

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I am today publishing a report on the performance of Departments and agencies on handling correspondence from Members and peers during the calendar year 2013.

Details are set out in the table below. Correspondence statistics for 2012 can be found in the Official Report, 13 May 2013, column 23W.

Departmental figures are based on substantive replies unless otherwise indicated. The footnotes to the table provide general background information on how the figures have been compiled.

*Correspondence from MP/Peers to Ministers and Agency Chief Executives 2013*¹
Department or Agency	Target set for reply (working days)	Number of letter received	% of replies within target
Attorney-General’s Office	20	433	86
Department for Business, Innovation and Skills	15	7,968	93
- Companies House	10	114	100
- Insolvency Service	15	62	89
- Land Registry	15	107	93
- Skills Funding Agency	10	451	96
Cabinet Office	15	3,072	72
Charity Commission	15	262	91
Department for Communities and Local Government	10	9,832	72
- Planning Inspectorate	10	1,022	81
Crown Prosecution Service	20	410	89
Department for Culture, Media and Sport	20	6,317	51
Ministry of Defence	20	4,853	82
Department for Education²	15	16,898	66
Department of Energy and Climate Change	15	6,920	74
Department for Environment, Food and Rural Affairs	15	10,362	71
- Animal Health and Veterinary Laboratories Agency	15	113	94
- Rural Payments Agency	15	179	91
Food Standards Agency ^*
^*DH Ministers replies	20	141	87
^*FSA Chair/CE replies	20	114	89
Foreign and Commonwealth Office	20	10,043	95
Department of Health	18	18,918	95
- Medicines and Healthcare Products Regulatory Agency ³	18	64	93
- Public Health England	18	73	99
Home Office⁴	15	8,761	61
-UK Visas & Immigration/Immigration Enforcement/Border Force⁵	20	57,582	70
- Her Majesty’s Passport Office	15	1,123	69
Department for International Development	15	3,407	94
Ministry of Justice	15	4,985	83
- HM Courts Service and Tribunals Service^*
^*Where Ministers replied	15	1,006	78
^*Where CEO replied	15	417	85
- National Archives (Minister and CEO replies)	15	19	100
- National Offender Management Service
^*Where Ministers replied	15	899	74
^*Where CEO replied	20	274	93
- Office of the Public Guardian^*
^*Where Ministers replied	15	47	90
^*Where CEO replied	10	52	98
- Official Solicitor and Public Trustee	15	15	60
Northern Ireland Office	15	509	86
Office for Standards in Education, Children’s Services and Schools	15	340	74
Office of Gas and Electricity Markets	15	379	67
Office of the Leader of the House of Commons	15	147	96
Office of the Leader of the House of Lords	15	134	85
Office of Rail Regulation	20	51	85
OFWAT (Water Services Regulation Authority)	10	119	85
Scotland Office	15	170	72
Serious Fraud Office	20	64	73
Department for Transport	20	8,041	97
- Driver Vehicle Licensing Agency	7	2,272	99
- Driving Standards Agency	10	192	98
- Highways Agency	15	417	91
- Maritime and Coastguard Agency	10	35	91
HM Treasury	15	9,608	72
- H M Revenue and Customs^*
^*Where Ministers replied	15	1,915	73
^*Where CEO replied	15	6,331	83
Treasury Solicitor’s Department	10	16	100
Wales Office	15	47	100
Department for Work and Pensions	20	21,005	89
- Child Maintenance Group⁶	15	1,410	99
- Health and Safety Executive	15	165	95
- Human Resources	15	20	38
- Director General⁷	15	2,825	97
¹Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as Freedom of Information requests. ² Department for Education statistics include Education Funding Agency, National College of Teaching and Leadership, and Standards and Testing Agency. ³ From 1 January to 16 June 2013 the target set for reply at MHRA was 20 working days. The reduction to 18 on 17 June was made to bring the Agency in line with the target set by the Department of Health. ⁴ HOHQ refers to all Home Office correspondence that is not dealt with within UKVI/IE/BF (the former UKBA). ⁵ Reported separately from HOHQ because of different target that applies to these cases. ⁶ Formerly Child Maintenance and Enforcement Commission. ⁷ Formerly Chief Operations Officer.

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