Railways: Southern, Southeastern and Thameslink Franchises

Lord Lucas Excerpts

Wednesday 2nd March 2016 Lords Chamber

[Lord Ahmad of Wimbledon]

It is always my pleasure to meet noble Lords.

[Lord Lucas (Con)]

My Lords, I will add my name to that list. Southern is absolutely dedicated to reducing service to customers in all possible ways. Its first action when it took up the franchise was to abolish tea trolleys; its latest action is to abolish ticket offices, even though the ticket machines will not offer the best price and are extremely hard to use. Will the Government please take this franchise to task and either abolish it or make it better?

[Lord Ahmad of Wimbledon]

I assure my noble friend that we are of course holding those operating the franchises to task, as I have already said in your Lordships’ House. If they do not deliver, they will be held to account. We are going to see the completion of the investment by the end of 2018 and I think that that will be the real challenge and test of how efficient these franchises are.